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The Elephant

sliders49sliders49 Posts: 89
in Daz Studio Discussion

At the risk of bieng flamed, I'm gonna address the elephant in the room. 

Daz 3d tech support is lacking. 

There I said it. I ask for help on many occasions and I daresay they have been able to resolve the problem like 40% of the time leaving me to pull my hair out swear at my computer and call them every name in the book., 

About two years ago I began to experience crashes. I would write tech support and all they did was tell me to "recreate the crash" WTF does tha mean? Othr times they ask for screen shots and I have to be told how to creat a screen shot. Its all a pain and exercise in futility. Lately I have wised up and when I have a challenge I simply ask other users like yourselves. 

BTW in regards to the crash issues, I still was experiencing those from time to time. Finally one day (after two years of it)  tech support suggested I "save" the work. Once I figured out how to do that, I simply create a scene then save it. Then after I see it on the desktop, only then do I hit the "render" button. Now the few times I get a crash, I simply go back and reload the image and try again. All my hard work not for naught. 

I may be ranting but I just wanted to tell you other guys/users that I appreciate and commend all your assistance and help over the past few weeks. And I know where to come when I have a tech issue. 

Peace out. 

 

Comments

  • GordigGordig Posts: 10,171
    sliders49 said:

    BTW in regards to the crash issues, I still was experiencing those from time to time. Finally one day (after two years of it)  tech support suggested I "save" the work. Once I figured out how to do that, I simply create a scene then save it. Then after I see it on the desktop, only then do I hit the "render" button. Now the few times I get a crash, I simply go back and reload the image and try again. All my hard work not for naught. 

    Not going to lie, I have a really hard time sympathizing with you if you needed to be told to save your work, especially when you were experiencing frequent crashes.

  • marblemarble Posts: 7,500
    edited September 2020
    Gordig said:
    sliders49 said:

    BTW in regards to the crash issues, I still was experiencing those from time to time. Finally one day (after two years of it)  tech support suggested I "save" the work. Once I figured out how to do that, I simply create a scene then save it. Then after I see it on the desktop, only then do I hit the "render" button. Now the few times I get a crash, I simply go back and reload the image and try again. All my hard work not for naught. 

    Not going to lie, I have a really hard time sympathizing with you if you needed to be told to save your work, especially when you were experiencing frequent crashes.

    Yeah, that was a bit incongruous ... I would have thought that Tech Support suggesting saving the scene was akin to "have you tried switching it off and on?". That said, the encouragement to report problems to tech support rather than ask here smacks of deflection because I have had several tickets that seem to disappear into a black hole and I never hear from them again. I just have to hope that, one day, the fix will come or be overtaken by new features.

    On the positive side, I can't remember the last crash ( although there was a time when they happened daily). But that also means that I have slipped out of the habit of saving the scene. 

    Post edited by marble on
  • sliders49sliders49 Posts: 89
    edited September 2020
    marble said:
    Gordig said:
    sliders49 said:

    BTW in regards to the crash issues, I still was experiencing those from time to time. Finally one day (after two years of it)  tech support suggested I "save" the work. Once I figured out how to do that, I simply create a scene then save it. Then after I see it on the desktop, only then do I hit the "render" button. Now the few times I get a crash, I simply go back and reload the image and try again. All my hard work not for naught. 

    Not going to lie, I have a really hard time sympathizing with you if you needed to be told to save your work, especially when you were experiencing frequent crashes.

    Yeah, that was a bit incongruous ... I would have thought that Tech Support suggesting saving the scene was akin to "have you tried switching it off and on?". That said, the encouragement to report problems to tech support rather than ask here smacks of deflection because I have had several tickets that seem to disappear into a black hole and I never hear from them again. I just have to hope that, one day, the fix will come or be overtaken by new features.

    On the positive side, I can't remember the last crash ( although there was a time when they happened daily). But that also means that I have slipped out of the habit of saving the scene. 

    You get where I'm coming from. It took them two years to think or suggest that I save the work. Not all of us take to computers like a fish to water. Some pick up math or languages easier than others, my thing is tech and computers. Yes, I have other issues that end up in the black hole you mention. If not for these forums I would not get problems resolved. 

     

    Post edited by Richard Haseltine on
  • j cadej cade Posts: 2,310
    Gordig said:
    sliders49 said:

    BTW in regards to the crash issues, I still was experiencing those from time to time. Finally one day (after two years of it)  tech support suggested I "save" the work. Once I figured out how to do that, I simply create a scene then save it. Then after I see it on the desktop, only then do I hit the "render" button. Now the few times I get a crash, I simply go back and reload the image and try again. All my hard work not for naught. 

    Not going to lie, I have a really hard time sympathizing with you if you needed to be told to save your work, especially when you were experiencing frequent crashes.

    Also maybe they worded it poorly but it does sound a bit like they expect tech support to be able to figure out and solve crashes without being given any information about what caused the crash - which is a bit of an ask, to put it mildly
  • LeanaLeana Posts: 11,812
    sliders49 said:

    At the risk of bieng flamed, I'm gonna address the elephant About two years ago I began to experience crashes. I would write tech support and all they did was tell me to "recreate the crash" WTF does tha mean?

    That means "try again what you were doing when it crashed to see if it still crashes". The point is to have a method to reproduce the crash, or at least ideas of what can cause it. Because guess what, "it crashed" is not enough info to solve a problem, and if you can't reproduce a bug then you can't fix it. 

    Support did exactly what they're supposed to do, they asked you for more information so they can have a chance to fix the problem. They can't read your mind or go back in time to see what you were doing, so yes, you have to work a bit if you want any result.

    Gordig said:
    sliders49 said:

    BTW in regards to the crash issues, I still was experiencing those from time to time. Finally one day (after two years of it)  tech support suggested I "save" the work. Once I figured out how to do that, I simply create a scene then save it. Then after I see it on the desktop, only then do I hit the "render" button. Now the few times I get a crash, I simply go back and reload the image and try again. All my hard work not for naught. 

    Not going to lie, I have a really hard time sympathizing with you if you needed to be told to save your work, especially when you were experiencing frequent crashes.

    Seriously. "Save your work, often" is one of the most basic rules of working on a computer.

  • lilweeplilweep Posts: 2,550

    lmao

    "i had to be told to press the save button" and "i had to be taught how to take a screenshot."

    not taking the troll bait.

  • Richard HaseltineRichard Haseltine Posts: 102,285

    I think this thread has run its course.

This discussion has been closed.