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I just paid full price for discounted product

ktktmektktme Posts: 0
edited October 2020 in New Users

Hi,

i just bought a 3d model with 40% discount. My checkout summary displayed discounted price, and after paying i get email saying that i was charged full price, which i was. 

How can i get a refund? 

Mod edit

Post edited by Chohole on

Comments

  • ChoholeChohole Posts: 33,604
    edited October 2020
    ktktme said:

    Hi,

    i just bought a 3d model with 40% discount. My checkout summary displayed discounted price, and after paying i get email saying that i was charged full price, which i was. 

    How can i get a refund? 

    Mod edit

    File a help ticket and expalin what happened, politely, to CS  and ask for a refund or a rebate.  https://helpdaz.zendesk.com/hc/en-us/requests/new

    Post edited by Chohole on
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