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Help! Install Manager said "Download Failed"

xix_81148dd33exix_81148dd33e Posts: 16
in The Commons

About SKU 23824, Install Manager said "Download Fail!" in "Ready to Download" tab status.

And the product appears "Ready to Install" tab when searhed with "sku::23824"

Trying install, it seems well, but there are some no effect icons.

 So searched "sku::23824", the product appears in

  "Ready to Download" tab and

  "Installed" tab.

I tryed download again and again, but always failed.

 

Can anybody tell me how should I do ?

 

Comments

  • fixmypcmikefixmypcmike Posts: 19,604

    It sounds like there's an update that isn't configured correctly.  If you go to your Product Library ( https://www.daz3d.com/downloader/customer/files ) and find the product, does it show 2 downloads instead of 1?

  • xix_81148dd33exix_81148dd33e Posts: 16

    Thanks your reply.

     

    In the Product Library page, there are two download button sets.

    (The button set means "download zip" and "dowmload" pair.

    There are two sets.)

     

  • NorthOf45NorthOf45 Posts: 5,549

    I have two files, one Genesis 2, one Genesis 3. ReadMe says... 2 core files. No updates since it was released. Refresh DIM and see if anything changes and try again. Check the log file if there are still errors to see what it says.

  • ScarecrowScarecrow Posts: 172
    edited October 2020

    It's not just you, many people are having this problem since yesterday, there are a few threads about it. I just submitted a support ticket. We'll see what they say...

     

    Post edited by Scarecrow on
  • xix_81148dd33exix_81148dd33e Posts: 16

    Today this problem resolved.

     

    Thanks for all replyers.

  • stitlownstitlown Posts: 294

    Sounds like it's back again. Yesterday and today I've had about 18 new files that are failing - but others have worked.

  • Ghosty12Ghosty12 Posts: 2,065

    stitlown said:

    Sounds like it's back again. Yesterday and today I've had about 18 new files that are failing - but others have worked.

    It is still borked, some of my latest purchases are still refusing to download..

  • bk007dragonbk007dragon Posts: 113

    This is still a problem.  I have been unable to download the following products.

    Pagen for Genesis 8 and 8.1 Female

    Vo Maria for Genesis 8.1 Female

    SP Hair 008 for Genesis 3 and 8 Female(s)

    Caleela Hair for Genesis 3 & 8 Female(s)

     

  • HorusRaHorusRa Posts: 1,664

    I just tried to download something and it too failed. 5:00 am CST

  • LeanaLeana Posts: 11,828

    Yes, the problem is not fixed yet. Daz is working on it.

  • scorpioscorpio Posts: 8,479

    Leana said:

    Yes, the problem is not fixed yet. Daz is working on it.

    May I ask how do you know that. Noone from Daz has said anything, do have some information that we don't or is the comment speculation? 

  • LeanaLeana Posts: 11,828

    scorpio said:

    Leana said:

    Yes, the problem is not fixed yet. Daz is working on it.

    May I ask how do you know that. Noone from Daz has said anything, do have some information that we don't or is the comment speculation? 

    I base that on the fact that the forums team who reported it to Daz was told they were working on it.

  • scorpioscorpio Posts: 8,479

    Leana said:

    scorpio said:

    Leana said:

    Yes, the problem is not fixed yet. Daz is working on it.

    May I ask how do you know that. Noone from Daz has said anything, do have some information that we don't or is the comment speculation? 

    I base that on the fact that the forums team who reported it to Daz was told they were working on it.

    Would you mind linking to the post/s that say that, thanks. 

  • LeanaLeana Posts: 11,828

    Well there's at least this one: https://www.daz3d.com/forums/discussion/comment/7074956/#Comment_7074956

  • Richard HaseltineRichard Haseltine Posts: 102,601

    When we have any news we will post to https://www.daz3d.com/forums/discussion/524986/dim-won-t-download-new-purchases#latest

This discussion has been closed.