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Problem with purchase

BarzoffBarzoff Posts: 103
in The Commons

Hi all,

 

I tried to buy Ava Hair for Genesis 8 female one week ago, on October 9, but the checkout process failed and I've been billed from Paypal anyway. I sent an email to sales@daz3d.com with a screenshot of my Paypal bill  but I didn't get a respond yet. Is it normal to wait a week and still don't get an answer from the sales team? What can I do to get the things done?

 

Thanks in advance

 

Benny

Comments

  • SevrinSevrin Posts: 6,310
    Barzoff said:

    Hi all,

     

    I tried to buy Ava Hair for Genesis 8 female one week ago, on October 9, but the checkout process failed and I've been billed from Paypal anyway. I sent an email to sales@daz3d.com with a screenshot of my Paypal bill  but I didn't get a respond yet. Is it normal to wait a week and still don't get an answer from the sales team? What can I do to get the things done?

     

    Thanks in advance

     

    Benny

    For any store issues, you need to put in a support ticket.

    https://www.daz3d.com/help/

  • BarzoffBarzoff Posts: 103

    Done.

    Thank you very much, Sevrin.yes

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