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Why is my Platinum CLub Membership cancelled?

billyben_0077a25354billyben_0077a25354 Posts: 771
in The Commons

I noticed I was not getting the proper discounts from ther PC+ sale.  I saw where others said in the sales thread and found that my Platinum Club membership shows to be canclled?  I did not cancel it and it shows to be good until 4/13/2021 so why was it cancelled?  Well there goes what I was going to buy today.

Comments

  • evacynevacyn Posts: 975

    I think there's a bug after the store upgrade - mine is cancelled to and shows the date as '0000-12-31'.

  • jinmoti1789jinmoti1789 Posts: 17
    edited November 2020

    My Platinum Club membership was cancelled too, current status cancelled and expiration date 0000-12-31...

    I bet on a bug in this shop update...

    I hope they will keep the same platinum for a day after repair it

    Post edited by jinmoti1789 on
  • Prince WaoPrince Wao Posts: 373

    I'm in the same boat. Yesterday I had the 2 x $6 Off coupons, now if I click on Platinum Club I get taken to the buy it page, despite that my Membership doesn't end until 2021. I  tested by adding a PC+ FAD to my basket and it came up full price.

  • billyben_0077a25354billyben_0077a25354 Posts: 771

    I figure it is an error from the update but I sent a ticket anyway and suggest everyone else who had their membership cancelled sentd a ticket too.  DAZ has to stop messing up like this.

  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,501
    billyben_0077a25354 said:

    I figure it is an error from the update but I sent a ticket anyway and suggest everyone else who had their membership cancelled sentd a ticket too.  DAZ has to stop messing up like this.

    It's just a teething prob.. we're aware.. and it will be fixed. So filing additiaonl tickets isn't necessary.

  • RakudaRakuda Posts: 938

    Likewise, similar issue.Looking forward to having the coupons back.

     

  • RandWulfRandWulf Posts: 185

    Yep -- me too. Paid up to 09/06/2023 and it is now completely gone with a friendly note in my shopping cart telling me how much I could save if only I was a PC+ member.

  • deepred6502deepred6502 Posts: 332

    Looks like it's not an isolated case. The dates in my PC member page look a bit... Y2K.

  • efron_24efron_24 Posts: 474

    that is not nice

    as i had a lot of products in my basket for 1,99 and now that is all gone

    and impossible to load again.

    I hope after it is fixed this action continues

  • vonHobovonHobo Posts: 1,706
    edited November 2020

    Same here. It's saying canceled and I just renewed. LOL

    However, the latest line in the history says when the membership ends. However, no coupons are displayed anymore. sad

    I'm sure they will fix this right away. I would hope.

    2020-11-01 extend Extended to 2022-05-28 10:18:57 (Order Number 109137940)
    Post edited by vonHobo on
  • TBorNotTBorNot Posts: 370

    DazForensics (tm) - The art of figuring why your Daz account isn't working.

  • TLTJadeTLTJade Posts: 55

    I submitted a ticket already, but mine has also been randomly canceled.

    If Daz needs to hire competent IT people, I can have a few send resumes. (That's only half sarcastic. These last couple weeks have been a charlie foxtrot and I am beyond frustrated at this point.)

  • The Blurst of TimesThe Blurst of Times Posts: 2,410

    (ノ°Д°）ノ︵ ┻━┻

  • dakinidakini Posts: 142
    evacyn said:

    I think there's a bug after the store upgrade - mine is cancelled to and shows the date as '0000-12-31'.

    Same problem here. Everything that was in my cart is gone, too.

  • vonHobovonHobo Posts: 1,706

    Besides no PC membership prices or monthly coupons, I also noticed that when I ran DAZ Studio and logged in, it updated metada for ALL my products (over 1400 of them). Hope this is not anything other than a refresh. 

    It usually only updates metadata on newly installed products when you log into Studio. 

    I worked in IT and I tested, tested, tested anything new, so I would think that at least making sure memberships work would have been one of the important things to check for on a major new install. Yikes! Hope they fix soon.

     

     

  • XpiderManXpiderMan Posts: 426

    Will the $1.99 items from today be available again tomorrow due to glitch? There are several items I wanted to purchase but since my PC+ is marked as cancelled, items are at regular price. :(

  • The Blurst of TimesThe Blurst of Times Posts: 2,410

    Must be pretty quiet in the PC+ forum area.

    f(ಠ‿↼)z

  • isymcisymc Posts: 36

    Same here. 0000-12-31.

    Well it's 3 AM here in Europe ... waited hours to the end of the maintenance periode.

    Now, no sales at all, regular pricing on all items.

    The store update lead to major improvements, did it?

     

  • TBorNotTBorNot Posts: 370

    I wonder if doing a major upgrade during the change of Daylight Saving sent the databases into a date check frenzy?

     

  • NerevarineNerevarine Posts: 177
    isymc said:

    Same here. 0000-12-31.

    Well it's 3 AM here in Europe ... waited hours to the end of the maintenance periode.

    Now, no sales at all, regular pricing on all items.

    The store update lead to major improvements, did it?

     

    I am the same. 3:09am. Still not able to order, but because I stayed up waiting... I will not be awake to order before it refreshes.

  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,501

    It's literally only hours old, please bear with us while we get the bugs ironed out.

    I'm closing this since it's a know issue and we're working on it.

This discussion has been closed.