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Prices are wrong in my shopping cart

PetraPetra Posts: 1,156
in Daz Studio Discussion

I was going to buy a fast grab product, priced at $ 2.00, but in the cart, it was priced over $ 5.69.

I am a Platinium Club Member.

Petra :)

 

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Fast Grab 2.JPG
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Comments

  • amandainjapanamandainjapan Posts: 71
    edited November 2020

    Also want to add that I am experiencing the same thing. Items that are just "normally discounted" and not in the PC+for a Day sale or something are coming up full price.

     

     

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    Post edited by amandainjapan on
  • DarkElfDarkElf Posts: 505
    edited November 2020

    Yup. This has been happening to me for a LOOOOOOOOONG time. Usually if I reload the cart a few times it straightens out. But not today. Trying to make a few purchases and can't at the sale prices and the help ticket system seems to be down. I did some screen captures that include the date to show what the prices were when I tried. That way when/if they fix the help system I can provide proof of the prices.

    Post edited by DarkElf on
  • PetraPetra Posts: 1,156

    Thank you for your quick reply DarkElf.

    Yes, I had this going on for a very long time, but then it was fine, until today.

    Petra :)

  • TBorNotTBorNot Posts: 370

    Your account is probably expired, mine expired in the year 0000 as a result of the upgrade this weekend.

  • dlm4001dlm4001 Posts: 196

    I have the same problem and my account is good through Dec. (Premium Club)  I bought stuff yesterday and everything was fine.  There is something going on with the store.  I hope they fix it before the sale prices for the items in my cart go away. 

  • MWBlabMWBlab Posts: 5

    I am a PC+ Member, and logged-in.  Prices do not reflect that fact.  One example = PC+ for a day items are supposed to be $1.99, but none are.

  • DpiximajDpiximaj Posts: 23

    Same here BYOB 8

  • dlm4001dlm4001 Posts: 196

    To clarify what I said, it worked fine for me yesterday, but today I have the same probem as all of you.   Sales prices are not being reflected in the cart.    Did anyone put in a ticket for this yet?  

  • RakudaRakuda Posts: 931
    edited November 2020

    Yeah, despite having an expiration date of next year, it still shows PC+ pricing status as cancelled.

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    Post edited by Rakuda on
  • dlm4001dlm4001 Posts: 196

    I put in a ticket.

  • Silverwind3DSilverwind3D Posts: 4

    Same here. Put in a ticket for my account being expired wrongfully as well. Figured the pricing was still screwy. 

  • KerwinKerwin Posts: 124

    I put in a ticket.  Even though I'm not seeing a cancelled subscription, PC discounts aren't be applied.

  • SpottedKittySpottedKitty Posts: 7,232

    Apparently all these "cancelled" subscriptions are actually not cancelled. It looks like what's happening is the new account page isn't reading our membership status from the store database properly, hence the "impossible" cancellation date, even if the renewal date is showing properly. And of course, this is causing the PC+ discounts to vanish. Hope this gets fixed soon.

  • ACueACue Posts: 114

    Having the same mis-matched pricing issues .... My Platinum Plus status is active, not expired. Pricing in Fast Grab not matching the pricing when I go to my cart. 

     

  • DarkElfDarkElf Posts: 505
    TBorNot said:

    Your account is probably expired, mine expired in the year 0000 as a result of the upgrade this weekend.

    My account is SUPPOSED to be good until March.

  • DarkElfDarkElf Posts: 505
    dlm4001 said:

    To clarify what I said, it worked fine for me yesterday, but today I have the same probem as all of you.   Sales prices are not being reflected in the cart.    Did anyone put in a ticket for this yet?  

    I tried to put in a ticket but it kept coming up as 404 or some such thing.

  • dlm4001dlm4001 Posts: 196

    My subscription shows "Active", not canceled and I am still getting the wrong prices.  One of the items is on sale so not dependent on Prime for the sale price and it is still wrong in the cart.  I think the subscription status wrong (canceled) for some people and the prices wrong in the cart are not the same problem.  I think they have two problems (may be caused by the same glitch).  

  • ACueACue Posts: 114

    Issue seems to have been resolved ... at least for me. The Fast Grab pricing displays - which had been showing 90% for some items, are back to 70%. That makes more sense. Although I selected the 90% items, they were registering at 70% in my cart.

    Ultimately, programming adjustments might still be going on behind the scenes. I will give it all a couple of days for things to settle down. LOL!

     

     

  • Richard HaseltineRichard Haseltine Posts: 102,273

    These are known issues, and the whole topic is being discussed here. There's not currently any need to add a me too on the lack of PC, or open a ticket - save that for if you still haev a problem when it's fixed for most. https://www.daz3d.com/forums/discussion/446771/a-new-store-will-come-out-tomorrow-2020-11-01/p16

This discussion has been closed.