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Missing order mails?

chromchrom Posts: 260
in The Commons

Hi,

can it be that there are missing order mails?

I can't find some. 

Comments

  • NorthOf45NorthOf45 Posts: 5,553

    I haven't received any for three days now.

  • Noah LGPNoah LGP Posts: 2,617

    Newsletter works but the latest order confirmation is on Nov. 9

  • chromchrom Posts: 260
    edited November 2020

    Ok,

    it's  really bad to have no own receipt  especially with this much bugs in shop

     

    Post edited by chrom on
  • TaozTaoz Posts: 9,979

    You can print it out from the order page in your account.

  • Noah LGPNoah LGP Posts: 2,617
    edited November 2020

    Solved

    I received all the missing emails 2 hours ago.

    Post edited by Noah LGP on
  • NorthOf45NorthOf45 Posts: 5,553

    Yup, got several a couple of hours ago, too.

  • Cora ReginaCora Regina Posts: 731
    Taoz said:

    You can print it out from the order page in your account.

    Unfortunately that doesn't show how much we actually paid for something like the emails do, and the store is so buggy right now that I want access to that information more than ever so that I can request refunds right away for missed discounts.

  • NorthOf45NorthOf45 Posts: 5,553
    Cora Regina said:
    Taoz said:

    You can print it out from the order page in your account.

    Unfortunately that doesn't show how much we actually paid for something like the emails do, and the store is so buggy right now that I want access to that information more than ever so that I can request refunds right away for missed discounts.

    Try the "Print Order" button. The resulting print preview actually has more information than the confirmation e-mail. You can see the original list price and the purchase price. The subtotal is before any additional in-cart discounts (like, say, 10% for 2 or more new, or any coupons), and the discount itself. Unfortunately, store credit deductions aren't shown, but that's on the Order page itself. I still haven't seen one document that gets it all together in one place.

     It would be nice to see the original advertised price to see what kind of discount you got for each item, but that would probably be hard to do as that info is very transient. The list price is fixed, and the order has the final price, but the promotions in place at the time that showed before the cart would be a nightmare to track, if even possible.

  • Cora ReginaCora Regina Posts: 731
    NorthOf45 said:
    Cora Regina said:
    Taoz said:

    You can print it out from the order page in your account.

    Unfortunately that doesn't show how much we actually paid for something like the emails do, and the store is so buggy right now that I want access to that information more than ever so that I can request refunds right away for missed discounts.

    Try the "Print Order" button. The resulting print preview actually has more information than the confirmation e-mail. You can see the original list price and the purchase price. The subtotal is before any additional in-cart discounts (like, say, 10% for 2 or more new, or any coupons), and the discount itself. Unfortunately, store credit deductions aren't shown, but that's on the Order page itself. I still haven't seen one document that gets it all together in one place.

     It would be nice to see the original advertised price to see what kind of discount you got for each item, but that would probably be hard to do as that info is very transient. The list price is fixed, and the order has the final price, but the promotions in place at the time that showed before the cart would be a nightmare to track, if even possible.

    Oh thank god, that's still better than the record showing $39.95 for something I paid like, $2.53 for or whatever. Is that new? Mine never used to do that, but then it's been so long since I tried because the few times I did a while back, the information was useless. I just started going to the emails.

    I agree it would be awesome if we could see what discounts and coupons applied to what, but also that it would probably be an absolute mess to get it set up. I'd willingly settle for a column showing the full price, a column showing the price paid, and one showing the percentage discount that was even if we can't get granular discount info. Maybe whether or not a PC+ coupon was used on the transaction, too. All on one page being key there, not one on the order summary and the other on the print/email.

  • chromchrom Posts: 260

    yes also got some - perhaps now all.

    & now prices are shown like before migration

     

  • rrwardrrward Posts: 556

    I've got two "unpurchased" items in my cart that I purchased and downloaded. At leat I attempted to purchase. But DC downlloaded and installed them.

  • KeryaKerya Posts: 10,943
    rrward said:

    I've got two "unpurchased" items in my cart that I purchased and downloaded. At leat I attempted to purchase. But DC downlloaded and installed them.

     

    That one is a known problem. The cart doesn't empty anymore after buying something ...

    https://www.daz3d.com/forums/discussion/comment/6202106/#Comment_6202106

     

  • TriCounterTriCounter Posts: 567
    edited November 2020

    I'm missing one of my recent order confirmations from the 10th.  Had my ones either side.

    May or may not be a coincidence that it included Frida the Viking Outfit which is MIA and does not generate the page correctly on the Product Library.

    As a Programmer and a Gambler I would wager it's probably generating an unhandled excepeton in the order confirmation process!!

    Post edited by TriCounter on
  • Richard HaseltineRichard Haseltine Posts: 102,805

    Please use the thread for store issues, known issues are discussed there and Daz is posting updates https://www.daz3d.com/forums/discussion/447446/store-issues-known-problems-please-read#latest

This discussion has been closed.