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Michael 4 support folder not found

CaldethCaldeth Posts: 0
edited December 1969 in Daz Studio Discussion

I recently purchased some Michael 4 products, which I installed using DIM but now whenever I try to open M4 I get a message saying The "Michael 4" support folder could not be found.

I've searched the forum and came across a few threads, the most recent being http://www.daz3d.com/forums/discussion/31320/ but I don't seem to be able to fix the problem. I have tried uninstalling all of the M4 products with DIM and reinstalling them but that has not sorted the problem.

If anyone can help I'd really appreciate it!

Comments

  • Richard HaseltineRichard Haseltine Posts: 102,291
    edited December 1969

    Where is the Michael 4 base installed? Did you install all parts of it? The DAZ Studio files are extras, not the figure itself.

  • CaldethCaldeth Posts: 0
    edited August 2014

    I have Daz set up to use the following file structure and DIM is set up to install to C:/Users/Public/Documents/My DAZ 3D Library. I did uninstall all of the files through DIM and then had them re-installed hoping that if something was corrupt it would be replaced automatically but that doesn't seem to have made any difference

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  • Richard HaseltineRichard Haseltine Posts: 102,291
    edited December 1969

    You should have a C:\Users\Public\Documents\My DAZ 3D Library\Runtime Libraries\!DAZ\Michael 4 folder - do you?

  • CaldethCaldeth Posts: 0
    edited December 1969

    I do yes, the file list 199 items

  • fixmypcmikefixmypcmike Posts: 19,598
    edited December 1969

    Is it possible you installed M4 to both locations, once with DIM and once with a stand-alone installer?

  • CaldethCaldeth Posts: 0
    edited December 1969

    Yes I think I may have done, I think I may have installed a copy before DIM came out.

  • fixmypcmikefixmypcmike Posts: 19,598
    edited December 1969

    Try this:

    1) Temporarily remove the "Runtime:Libraries:!DAZ:Michael 4" folder from your non-DIM location -- move it somewhere else just in case you need to restore it.
    2) Go to the DIM location's "Runtime:Libraries:!DAZ" folder and run the DzCreateExPFiles-M4.bat. A black box will open up, a whole lot of stuff will scroll past, then it will close itself.
    3) Make sure that the icon you're clicking on to load M4 is the one installed by DIM.

  • CaldethCaldeth Posts: 0
    edited December 1969

    Great I'll try that in the morning and let you know if it works. Thanks for the help ;)

  • CaldethCaldeth Posts: 0
    edited December 1969

    I've checked through my directories and the DIM M4 is the only one installed on my computer. I've tried running DzCreateExPFiles-M4.bat and have also uninstalled all M4 products and then reinstallied them followed by re-running DzCreateExPFiles-M4.bat but the figure still wont load and tells me the same message about the support files :(

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