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DAZ Studio won't load up properly after splash screen / White preview box [Solved]

ChatjdChatjd Posts: 152
edited November 2020 in Daz Studio Discussion

I've been having an ongoing issue with the DS General Release while the DS Beta works fine.  It started in DS 4.12 and is happening with 4.14 too.  It does not load to the full screen.  I've tried uninstalling, reinstalling, renaming the C:\Program Files\DAZ 3D\DAZStudio4 directory, and installing again.  What happens is that it starts to load, goes through the splash screen, then the main screen never comes up.  DS shows in the task tray as being open, but when you click on it, nothing happens.  When you hover over it in the task tray, the Windows screen preview comes on but all it shows is a white screen preview which clicking on never does anything--other than the x that will close DS.  As the DS Beta is working fine on my system, I just limped along, hoping a new version would fix whatever is wrong with it, but it still isn't working.  I'm on Windows 10, 64Bit.  I've tried various nVidia drivers, currently on 456.71 Studio driver, Video card is a RTX 2080, Processor i9-9900k.  I can't find anything in the Daz Log or my computer logs to point to the problem.  I think it may be a setting is messed up since the Beta works fine but can't figure it out.  This is the last part of the Daz log:

2020-11-18 11:27:43.446 NVIDIA Iray GPUs:
2020-11-18 11:27:43.446     GPU: 1 - GeForce RTX 2080
2020-11-18 11:27:43.446     Memory Size: 7.9 GB
2020-11-18 11:27:43.446     Clock Rate: 1710000 kHz
2020-11-18 11:27:43.446     Multi Processor Count: 46
2020-11-18 11:27:43.449     CUDA Device ID: 0
2020-11-18 11:27:43.449     CUDA Compute Capability: 7.5
2020-11-18 11:27:43.449     PCI Bus ID: 1
2020-11-18 11:27:43.449     PCI Device ID: 0
2020-11-18 11:27:43.449     TCC Mode: disabled
2020-11-18 11:27:43.449     Display: attached
2020-11-18 11:27:43.449 NVIDIA Iray Scheduling Configuration:
2020-11-18 11:27:43.449     CPU Load Limit: 16
2020-11-18 11:27:43.449     CPU Thread Affinity: disabled
2020-11-18 11:27:43.449     GPU Load Limit: 1
2020-11-18 11:27:43.609 Total class factories: 2105
2020-11-18 11:27:43.614 Creating Script Engine...
2020-11-18 11:27:43.625 WARNING: 3DConnexion Plug-in Error: Could not create Device, CoCreateInstance failed
2020-11-18 11:27:43.625 3D mouse support library could not be loaded.
2020-11-18 11:27:43.626 Creating Main Window...
2020-11-18 11:27:43.626 Creating Viewport Manager...
2020-11-18 11:27:43.663 Successfully created OpenGL viewport for Viewport1.
2020-11-18 11:27:43.739 Successfully created OpenGL viewport for Viewport2.
2020-11-18 11:27:43.788 Successfully created OpenGL viewport for Viewport3.
2020-11-18 11:27:43.843 Successfully created OpenGL viewport for Viewport4.
2020-11-18 11:27:43.896 Creating Action Manager...
2020-11-18 11:27:43.901 Creating Pane Manager...
2020-11-18 11:27:44.100 Successfully created OpenGL viewport for AuxViewportView.
2020-11-18 11:27:44.773 Executing startup script...
2020-11-18 11:27:44.803 Started in: C:/Program Files/DAZ 3D/DAZStudio4
2020-11-18 11:27:44.803 DAZ Studio Started
2020-11-18 11:27:44.803 Creating Pixel Buffer
2020-11-18 11:27:44.861 Pixel buffer - Width: 1024 Height: 1024

Post edited by Chatjd on

Comments

  • Richard HaseltineRichard Haseltine Posts: 102,273

    Try removing the layout.dsx file from the folder with the log,

    %AppData%/daz 3d/studio4/

    and see if it then launches. if not try also removing the menus, actions, customactions, and toolbars.dsx files. It's possible that a bad exit (especially if DS was closed from task manager while there was still CPU activity) may have corrupted the files. If you have to remove customactions.dsx you will lose any changed shortcuts or entries in the Scripts menu, so I'd try leaving that in place until the last resort.

     

  • ChatjdChatjd Posts: 152
    Richard Haseltine said:

    Try removing the layout.dsx file from the folder with the log,

    %AppData%/daz 3d/studio4/

    and see if it then launches. if not try also removing the menus, actions, customactions, and toolbars.dsx files. It's possible that a bad exit (especially if DS was closed from task manager while there was still CPU activity) may have corrupted the files. If you have to remove customactions.dsx you will lose any changed shortcuts or entries in the Scripts menu, so I'd try leaving that in place until the last resort.

     

    It didn't work to delete those files.  I even tried renaming the entire %AppData%/daz 3d/studio4/ folder after uninstalling DS.  I then reinstalled DS but still had the same issue.  Finally, I uninstalled DS again.  I then went in the registry, did a search for DAZ.  I ended up deleting the HKU\Software\DAZ\Studio4 key and everything beneath it, leaving the PublicBuild key alone (after exporting the key just in case).  I then reinstalled DS and that seems to have fixed it as it rebuilt the key and I was able to open DS again.  Unfortunately, I lost all my customizations but I can live with that to have it functioning again.

    Thanks for your help!

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