Problem processing your credit card (OMG!!!)
JRC1334
Posts: 71
in The Commons
Its almost like Daz is refusing to allow me to purchase anything! There was a problem processing your credit card. I tried even using Amazon pay this time, tried 3 different computers, tried different credit cards. These are big purchases, why is this still a problem? $$$ ?
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Sent this too help and submitted ticket.
You need to file a HelpTicket, this is not something that can be dealt with on the forums
https://helpdaz.zendesk.com/hc/en-us/requests/new
Thanks for the link :) I tried earlier and "oops page wasnt found"
Duplicate threads merged
Thanks.
Credit Card doesn't work issue - Potential Fix
This may help. Started a thread with info you may not have seen buried in the Store Issues thread
Thanks for the tip! unfortunatley tried all those methods and none worked. This is so rediculous.
FWIW, I started having the credit card payment problem several weeks ago.
I have been temporarily buying things via PayPal (for that's worth). PayPal appears to have dropped the need to maintain a balance and the "5 business days wait period" appears to be a thing of the past. Not a fan of either system... just stating my recent experience.
(Edited slightly for clarity. If I'm not mistaken PayPal used to be a sort of time-delayed escrow system. It has speeded up.)we need a help ticket to buy something in this shop ?
what a shop !
just tried to buy something with new cc profile
Lovely, this has been going on for 3 days now, put in a ticket yesterday and from what I hear its going to take 4 to 6 weeks for daz to get back to me until then im expected to wait patiently till they decide whether or not they want to take my money. This is infuriating I have spent so much money here.
That seems very unlikely Are you sure that you didn't misunderstand the CS response?
They've requested I not discuss details of the ticket as it may cause confusion and frustration. Its just unreal to me that this doesnt seem like a big deal. To be clear I was very specific in my ticket. I dont see how they can misunderstand "Hey homies your freakin cash register isnt working! it keeps spitting back money!" (bad analogy but I think you get the drift.) anyways thanks for the help...even setup a stupid paypal account and I got the same stuck on stupid response.
Was the response also specific? It sounds more generic. Did you open this as a Techincal Support or a Sales ticket?
Only three days? Ha! My 3-year-old card---the same one that I've used to give Daz scores of thousands of dollars---was refused from November 3rd through 23rd. The only way it got fixed was that they ALSO locked me out of my account for NINE days and REMOVED TWENTY-ONE orders that had processed (they told me there was no fraud; I guess they meant on my side). In the course of fixing my ticket about the removed orders, they told me to buy gift cards. But why would I buy a gift card for an account that I cannot log into? Then I had to be repeatedly scolded that this was a "one time only" fix and that I "should not expect it again." Uh, you're doing me a favour by allowing me to GIVE YOU money? Ultimately, I got the right person who figured out how to get my account fixed. But then I had to file another ticket to ask for the nine days that I was locked out of my account to be returned to my PC+ account. And once again I was repeatedly warned that this was a one time only fix and not to expect this again. No apology for our fubar store, just a warning to a filthy little customer.
Oh, I did get an apology once I pointed out that one wasn't given. Requested apologies are worthless. I wish you well, my friend. Daz shopping is such an adventure!
WOOOOOWWWW! UNFING REAL!
Disgusting! I might as well just start another account. I want these items, but I dont need them. Im not begging anyone...to take my money.
Sales. Very specific. Again, how many different ways do I have to tell them I'm unable to purchase items (Error processing payment) Seems pretty specific .
Sounds like the generic response to me - the do not discuss part is in the template. I had a problem recently and Emma figured it out. My two separate messages confused the issue. I gather they are swamped and with all the newbies posting to the forums I can guess why.