DAZ Studio 4.14.0.10 is crashing on startup. Help!? :-)
solarview
Posts: 272
Hey Guys,
DAZ Studio 4.14.0.10 just suddenly started crashing on me, upon start-up.
I just installed the latest 4.14.1.50 Public beta and it's actually working. At least it launches without crashing. (I haven't tried any full renders and such yet.)
But 4.14.0.10 is still crashing everytime at startup. It initally had a dialog box stating that I needed to "resign in to the Content Manger". I'd click OK and it would then crash. After installing the new Beta release, My original 4.14.0.10 is now crashing immediately after it goes through the initial launch process. No more dialog box art all.
Any thoughts as to what might be going on?
Thx.
- Sol
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Comments
I'm not sure, if you are not even getting the splash screen. I suppose it may be worth uninstalling and reinstalling. The Public Build is 4.14.0.22, I assume the 4.14.0.50 was a typo.
Hey Richard,
On 4.14.0.10, I am seeing the splash screen, and then all the main windows start to open up. But then they instantly shut down as the app crashes. And I get a crash report box, on my Mac. I've tried to contact support, but no reply yet.
On the Latest Public Beta 4.14.0.22, when I open it, it seems to be acting normal, as in has not crashed yet. So I'm at the moment using the Beta to get a new project going. But 4.14.0.10 currently is not useable. Won't stay open.
- Sol
I would suspect a corrupt layout file, especially if you had previously force quit DS from the process list (I'm not sure what it's called on a Mac). For macs I think you need
/Application Support/daz 3d/studio4/
Try, in the first isntance, removing the layout.dsx file and see if DS 4.14.0.10 will then boot.
Hey Richard,
Tried that, same result though.
I had also cleared out the DAZ Studio log.txt file too. When I tried to reboot, I got the usual long log text, but here is what's on the end of it. Any clues that you might see here? I do see a couple of warnings here, though not sure what they are.
0-12-12 14:07:12.648 Successfully created OpenGL viewport for Viewport1.
2020-12-12 14:07:12.656 Successfully created OpenGL viewport for Viewport2.
2020-12-12 14:07:12.661 Successfully created OpenGL viewport for Viewport3.
2020-12-12 14:07:12.666 Successfully created OpenGL viewport for Viewport4.
2020-12-12 14:07:12.769 Creating Action Manager...
2020-12-12 14:07:12.775 Creating Pane Manager...
2020-12-12 14:07:13.357 Successfully created OpenGL viewport for AuxViewportView.
2020-12-12 14:07:16.146 Executing startup script...
2020-12-12 14:07:16.272 DEBUG: Error: Reality cannot find the Add-ons files on disk. Please re-install Reality
2020-12-12 14:07:16.272 DEBUG: Updating the ACSEL database with adjustments for the bumpMapStrength value
2020-12-12 14:07:37.907 WARNING: /src/sdksource/cloud/dzcloudtasknotifier.cpp(178): curl_easy_perform(https://hpclscruffy.daz3d.com/Customer/authenticate) failed: HTTP response code said error
2020-12-12 14:07:37.907 WARNING: /src/sdksource/cloud/dzcloudtasknotifier.cpp(178): Communication to server failed.
2020-12-12 14:07:38.002 Started in: /Applications/DAZ 3D/DAZStudio4 64-bit
2020-12-12 14:07:38.002 DAZ Studio Started
2020-12-12 14:07:38.003 Creating Pixel Buffer
2020-12-12 14:07:38.003 Pixel buffer - Width: 1024 Height: 1024
Hey, a quick follow-up.
Being that my Mac is on 'Time Machine' backup, I went back a couple of weeks on the DAZ Studio 64-bit folder and restored, from back-up, the entire DS folder. Seems to be all good now. Opening fine now. I'm apparently back on 4.14.0.8, but it's working. Think I'll leave it there for the time being, :-)
Thanks for your input, Richard.
Hmm, that's pretty close to done - my log, for a freshly opened DS, ends
so you are only a few lines short. Is DS set to connect to Daz automatically?
Sorry for the slow reply on this, Richard.
By "is DS set to connect to DAZ automatically", I assume you are referring to 'Preferences/Startup/Automatically Login with credentials'? Yes, I have that checked.
FYI, as mentioned, I had restored it back to 4.14.0.8 on the weekend, and it has worked fine since. So today I tried re-installing the 4.14.0.10 update, using IM, and it immediatley starting crashing on startup again, immediately after the splash screen. So I just again, took it back to 4.14.0.8 and it's now acting normal again. Don't know what's up, but not liking the update.
Did you try turning the option to connect on start off?
If that's the checkbox youre referring to, it's been on. I leave it on.
After loading 4.14.0.10, I simply clicked on DS to start up the app, and it crashes as described. It never makes it all the way open for me to change anything. Thus I went back to 4.14.0.8
Hey just noticing, in the Menu tab 'Connect', should I be able to 'Connect...' to 'My Account', or "Wishlist', etc? When I try that I just get an DAZ 404 "OOPS" page. Implying that maybe I'm not connected.
The store software switch at the beginning of last month broke several redirects. Those commands just ask the system default browser to open a (bad) link, they don't require DS itself to be connected.