UltraScenery - new territory [Commercial]
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DAZ Support just emailed me saying that US should be fixed now. Could someone who has been closer to the problems check DIM and see if that is true?
It has only been fixed in a way that the old version files have been removed. No update that fixed the "update" before the DIM glitch. Package date is now 2021-02-22.
I just checked ... seems correct.
I'll give it a try in a few minutes.
Thanks. I don't think Support really understands the situation. At least the support person that I am in contact with.
I mentioned the US issues as a "by the way" and "this is happening far too often" sort of thing. After reporting an issue with Rin for Genesis 8 Female.
Yep. Back to v1.03 w/ Accellerator.
Only issue now is the USC product is in the Lost & Found catagory. Tried re-classifying everything, but it's still not happy.
Thanks to all who helped "Squeek the Wheel" to get such rapid response.
I've got Support's attention, so I figured that I would try and get this resolved too. Here is the last reply I sent in:
Howie,
Count me in!
Cheers,
Alex.
The saga continues. See my last message with support below. They requested screenshots as they could not cofirm / identify what I was reporting. If anyone has anything to add that can help explain this, please do.
Working on attaching the screenshots. Just want to make sure I don't include any personal information. :)
Edited to add screenshots.
Perhaps could you attach some screenshots with dates of files inside ZIP files so they'll know the new version is older than previous one :)
I did. I just forgot to attach them to the forum post. :)
I can't imagine what other information they might need... but I didn't install the _02 so I don't know the exact problems. I was suspect of it when it appeared last week.
Caveat. This is the tech writer in me wanting to resolve this issue before other upodates get released and compound the problem. So I am all ears if there's information I am missing that support needs for clairifcation.
I think this is due to the multi-tier support system. The poor guys at level 1 usually getting all the tickets with little technical knowledge. And they have to translate bewteen the tech guys in level 2 or 3 speaking a completely different langauge. Its a bit like Google translate, without the AI
Emma is always the CS hero, coming in to save the day in these situations. She responded to my ticket and said she had fixed it. The manual download in my account looks OK now. I didn't see a DIM update today, maybe because I restored the same version from backup already yesterday.
Agreed. Emma is who I am talking to about this now and she is extremely helpful. And has been in the past, if memory serves. That's why I haven't let go now that I have her attention. :)
Editted to add: Yes, most of my past technical issues have been dealt with by Emma. Always handled well and quickly... My only irritation has been how many problems there have been recently. She's always been a sympathetic ear when I mention errors that seem to be in a pattern. No matter how deranged I might sound.
Yes, the CS people usually are really good. But for fixes, they have to rely on either the PA's or the DAZ tech staff. Unfortunately, DIM is again showing weird "updates". For some reason, November packages are shown as "Product Updates". This time it is the "Steampunk Ostrich Carriage"
Support has suggested that I try uninstalling the old _01 US build and only install the _02.
I am kind of hesistent to do this. Has anyone tried this?
Guess who has fixed it? Starts with an E....
I was able to undo the Ultrascenery issue and get things back to the way they were. I still seeing the semi-opaque leaves in the TAO 01 & 02 even though I uninstalled and reinstalled with DIM.
Uninstalling and reinstalling with DIM will not fix it. You need to uninstall from Daz Connect. Did you follow the instructions I linked previously? Show a log file again to confirm where DS is picking up the TAO files.
Your instructions fixed the semi-opaque leaves. Thanks. I did not realize that only Tangy Apple Orchard was installed with Daz connect and was causing the issue.
That sounds like bad advice to me. I believe 01 has been fixed by Emma in Customer Service.
No, I was wrong! I hadn't noticed that the latest version is now called ID 2, even though I think it is exactly what used to be ID 1, before ID 1 was so badly botched. The old ID 2 was also botched, but this latest one seems correct.
That's what I was worried about and why I asked. I didn't particularly like the idea.
Emma was the one who suggested the uninstall / re-install. I am going to sleep on it and decide what to do tomorrow.
Oh, I keep everything. My DIM Download directory is 2TB currently. I learned my lesson the last time I had to reinstall.
It sounds like installing the new item won't do any lasting damage, so I am a little more at ease with experimenting.
Just fired up DIM - and once again I have the incorrect package showing as available.
Time to open a ticket.
Actually, that IS the correct, current one.
I just noticed that the new correct version is now called ID 2!!!! Even though as far as I can tell, it is just what used to be ID 1, before this whole mess began. So I was wrong! Emma's advice seems to be correct.
I rendered this with the latest version of UltraScenery, using the accelerator, and those are aspen trees. The latest version made available by Daz today seems to be working again.
Tubing
So it went from 95.1 MB down to 86.8 MB?
Same here on pkg. sizes and ID 2. So do I install it or not? It is going to just sit in DIM in product updates until I do.