How can I open a Sale Ticket ?

Hi to everyone,
My apologies if another topic on the subject exists, but I didn't find any.
A couple of weeks ago, I made two orders for a Genesis dress and its textures expansion.
Sadly, there's a bug, confirmed by the tech team.
I was advised to open a 'Sale Ticket' for ask a refund (in my store credit), but I don't know how.
Thanks for your help.
Sincerely,
Lady Carfax
Post edited by LadyCarfax on
Comments
Click on "Contact Us" below, or: https://helpdaz.zendesk.com/requests/new
And select Sales Support for the Contact Department.
Thank you very much !!! ;-)