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Purchased products not available in Studio library

crashworshipcrashworship Posts: 223
edited February 2021 in Technical Help (nuts n bolts)

Moving Studio to a Mac bootcamp Windows partition and installing my extensive library to an external SSD hard drive has been extremely problematic. The latest issue is that items purchased from the Daz store and used for a long time successfully on my iMac version of the library have become invisible on the Windows version. There are more than a few of these items but I will use https://www.daz3d.com/genesis-8-female-body-morphs as an example. Daz Central shows this product is installed. Daz Connect shows it's installed. DIM shows it's installed and clearly indicates that it's been installed to the correct path in my library. None of these morphs however are available when I load a compatible Genesis 8 figure into a scene. I have the same problem with the Genesis 8 female head morphs, the Genesis 8 male head and body morphs, the Genesis 3 male and female body and head morphs as well.

I know someone may think that I'm using a Genesis 8.1 figure but that's not the case. I've tried uninstalling and then reinstalling these products. I've done drive searches for these products through the options tab. I've updated metadata, re-imported the metadata and still these products remain hidden and unavailable in my library or in the shapes pane.

Maybe there's a technical bulletin relating to this but given that the forums comprise thousands of threads dating back over a decade, finding such a notice wouldn't be easy. I'd create a tech support ticket but since it seems there's just one or two people handling these things, that often take many weeks to resolve.

Any ideas or information about this problem would be helpful.

Post edited by crashworship on

Comments

  • Richard HaseltineRichard Haseltine Posts: 102,260

    Have you checked the log file (Help>Troubleshooting>View Log FIle) to see if there are complaints about bad formatting or the like after trying to load the content? Wheree xactly are the files, and what is the content directory they are in?

  • crashworshipcrashworship Posts: 223

    Richard Haseltine said:

    Have you checked the log file (Help>Troubleshooting>View Log FIle) to see if there are complaints about bad formatting or the like after trying to load the content? Wheree xactly are the files, and what is the content directory they are in?

    There are no error messages. These morph options for these charactes simply don't exist in the shape parameters for these Genesis characters. They were all avaiable and usable in the various other Studio intallations but not now with this bootcamp Windows set up, even though they show as having been installed by Connect and Central, they're unavailable in the shaping pane under Actor, Full Body, Real World drop down menu. These would include individual settings for legs, head, face, torso, glutes, young, old, etc.

  • Richard HaseltineRichard Haseltine Posts: 102,260

    I'm sure there are some messages related to the loading of the figure in the log.

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