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"PROCESSING" forever - service ticket did no good

hctilghmanhctilghman Posts: 17
edited February 2021 in The Commons

First of all, I'm not sure if this is the right place to put this, but here goes.

I've been a Daz3D customer for years and have enjoyed tinkering with it greatly. HOWEVER recently (a week ago) I made a purchase and the claim is still "PROCESSING". I submitted a ticket around two hours of "PROCESSING" and recieved a response relatively quickly. But, alas, to no avail. The customer "service" representative asked that I screenshot my confirmation and posting from my Bank. I did as I was asked and it is still "PROCESSING".

I am NOT happy. Why is the burden of proof on a paying customer? Do they not have an Accounts Recievable? Eleven Dollars and eighty-seven cents won't break anyone BUT it is the principle of the matter...

I do know this for a fact, I will not spend another dime until it is fixed. Again, I am NOT happy.

Post edited by hctilghman on

Comments

  • Richard HaseltineRichard Haseltine Posts: 102,752

    If it's still processing submit a screen shot of the page showing that, if you haven't already done so. Also, if payment has been taken send details of that.

  • hctilghmanhctilghman Posts: 17
    Richard Haseltine said:

    If it's still processing submit a screen shot of the page showing that, if you haven't already done so. Also, if payment has been taken send details of that.

    Done and done. Problem resolved and THANK YOU, if you are the individual that fixed it
  • Richard HaseltineRichard Haseltine Posts: 102,752

    hctilghman said:

    Richard Haseltine said:

    If it's still processing submit a screen shot of the page showing that, if you haven't already done so. Also, if payment has been taken send details of that.

    Done and done. Problem resolved and THANK YOU, if you are the individual that fixed it

    Nope, they don't trust me with the keys to cash register after the cake incident. Glad it's been resolved, whoever did it.

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