Unusually long char selection time

Togire

When I try to select a char and its children, the time is very long.

I already signalled the problem some weeks ago, but no solution was proposed. So I uninstalled D|S 4.13, removed the roaming dir to be sure and cleared all assets :( Then I installed D|S 4.15 with a minimal amount of assets, but the problem remains. There is a small improvement though. The time was 30mn+ and it has dropped to ~10mn. But it is too long make the program usable.

It happens whenever I click on a char and RightClick>select children. Even if, with my current config, I only have G8F essential installed and the g8F is naked and has her eyebrows removed. Weirdly, when I click on her hip and select children, the time is normal (1-2 s) even though the hip is the only child of the char. 

The computer is with 8 proc, 32GB memory and 6 months old. I can add that besides DS, I have very few things on my computer (maybe firefox, gimp, ffmpeg and a text editor), as I prefer to use my linux box.

I must say that I really do not know how to deal with the problem, and presently DS is unusable.

If anyone has an advice on how I could determine where the problem comes from and how I could fix it, I would really really appreciate.

 

Catherine3678ab

nm

Togire

Yes, I launch DS, load a g8F, (eventually remove her eyebrows), select her and right click>select children. The effect is the same directly on the char or in the scene tab. And DS is irresponsive for 10mn...

Catherine3678ab

nm

Togire

I do hope you mean her eyelashes ;-)

I tried both ways and everything was selected in less than a second.

So to find out what is happening, load the figure, in the program - up top there the help - log file ... open that, select all and delete, then save the file. Then any which way, right-click and select all ... when it's done, then open that log file and copy the contents to a .txt file. Post it in here and hopefully somebody who knows how to read those things can help.

I did that and the log file remains empty :(

Ia also restarted DS and loaded a char and the only error/warning messages that I got were not really significant.

At launch time

 

2021-02-23 02:06:54.892 Iray [INFO] - API:DATABASE ::   0.0   API    db   info : Loaded "C:\Program Files\DAZ 3D\DAZStudio4\libs\iray\libneuray.dll"
2021-02-23 02:06:54.892 Iray [INFO] - API:MISC ::   0.0   API    misc info : Iray RTX 2020.1.3, build 334300.6349, 14 Dec 2020, nt-x86-64
2021-02-23 02:06:54.892 WARNING: ..\..\..\..\..\src\pluginsource\DzIrayRender\dzneuraymgr.cpp(480): Could not add path: "C:/Users/alain/AppData/Roaming/DAZ 3D/Studio4/shaders/iray". Due to unknown error -2
2021-02-23 02:06:54.902 WARNING: ..\..\..\..\..\src\pluginsource\DzIrayRender\dzneuraymgr.cpp(480): Could not add path: "C:/Users/alain/AppData/Roaming/DAZ 3D/Studio4/temp/shaders/iray". Due to unknown error -2
2021-02-23 02:06:55.081 Iray [INFO] - GPU:RENDER ::   0.0   GPU    rend info : Found 1 GPU with vendor's API.
2021-02-23 02:06:55.166 Iray [INFO] - CUDA:RENDER ::   0.0   CUDA   rend info : Found 1 CUDA device.

while loading a char, no warning

(and yes, I meant her eyelashes!)

Catherine3678ab

nm

Togire

I checked and all is on the default location. Actually, I suppressed roaming dir, just to be sure to have a clean install, and it resets all to factory default.

I will submit a ticket (but the technical tickets are much slower to be processed than sales ones...).

Indeed, DS worked very well on this computer after its initial install and there is no reason that this is a HW related problem. But, at some point there was a problem (a bug, a wrong move, I dont know). What is weird is that the problem remains after a full reinstall (but maybe my reinstall was not full enough).

(I use frequently select all in a char for animations. It is the best (only?) way to add a keyframe, and presently I mostly (try to) do anims.)

Thanks for your help.

Catherine3678ab

nm