Loading...
> >

Not able to purchase products

PetraPetra Posts: 1,156
edited March 2021 in The Commons

For a few days now, I can not order products from this store.

I had to buy a gift certificate for myself yesterday in Order to make a purchase.

I can not use PayPal nor my Visa card.

There is nothing wrong on my end, I can use both PayPal and my Visa card in other stores.

 

 

Post edited by Richard Haseltine on

Comments

  • Richard HaseltineRichard Haseltine Posts: 102,744

    Moved to the Commons as it is not a Daz Studio issue.

    Quite a few people have had PayPal issues over the last couple of days, though many of them seem linked to what is in the cart. I haven't seen many reports of issues with cards, however, so you may be seeing something different. All I can suggest is taking a screen shot of the cart, with prices, and attaching it to a Sales Support ticket.

  • I-JayI-Jay Posts: 24
    Same here. Nothing works. I can not order any products from this store. I can order in other stores,but not here. :(
  • Richard HaseltineRichard Haseltine Posts: 102,744

    Including no card? What do you have in your cart?

  • PetraPetra Posts: 1,156

    I-Jay said:

    Same here. Nothing works. I can not order any products from this store. I can order in other stores,but not here. :(

    Sorry that you have the same problem :(

    I can not use either Visa or PayPal, yet they work in any other store.

     

  • PetraPetra Posts: 1,156

    Richard Haseltine said:

    Moved to the Commons as it is not a Daz Studio issue.

    Quite a few people have had PayPal issues over the last couple of days, though many of them seem linked to what is in the cart. I haven't seen many reports of issues with cards, however, so you may be seeing something different. All I can suggest is taking a screen shot of the cart, with prices, and attaching it to a Sales Support ticket.

     

    I have  RN HD Judy Love 8.1 and Judy Hair for Genesis 8 Females in my card and tried to purchase the product with my Visa card.

    I got an error message, so I won't be trying PayPal.

    It is very frustrating.

    I would like to purchase products but can not.

    The other day I had to purchase a gift certificate to make a purchase but, I do not see why I have to do that.

    I have no problem using my card or Paypal in any other store.

    Opening a ticket can take quite a while and that is not acceptable when you want to buy something.

    I am pretty sure that there are other customers with this problem, one has posted here in this thread already.

     

     

    Capture.JPG
    1987 x 539 - 64K
    Capture2.JPG
    658 x 148 - 15K
  • barbultbarbult Posts: 24,845
    edited March 2021

    Petra said:

    Richard Haseltine said:

    Moved to the Commons as it is not a Daz Studio issue.

    Quite a few people have had PayPal issues over the last couple of days, though many of them seem linked to what is in the cart. I haven't seen many reports of issues with cards, however, so you may be seeing something different. All I can suggest is taking a screen shot of the cart, with prices, and attaching it to a Sales Support ticket.

     

    I have  RN HD Judy Love 8.1 and Judy Hair for Genesis 8 Females in my card and tried to purchase the product with my Visa card.

    I got an error message, so I won't be trying PayPal.

    It is very frustrating.

    I would like to purchase products but can not.

    The other day I had to purchase a gift certificate to make a purchase but, I do not see why I have to do that.

    I have no problem using my card or Paypal in any other store.

    Opening a ticket can take quite a while and that is not acceptable when you want to buy something.

    I am pretty sure that there are other customers with this problem, one has posted here in this thread already.

    If you were able to buy a gift card at Daz, your credit card must have been working at Daz at that time.  I know that doesn't help now. sad Have you contacted the card company to see if they are blocking Daz for some reason?

    Post edited by barbult on
  • SevrinSevrin Posts: 6,310

    Does Daz use Paypal to process credit card purchases?  Is the credit card linked to your Paypal account?

  • TaozTaoz Posts: 9,979
    edited March 2021

    Sevrin said:

    Does Daz use Paypal to process credit card purchases?  Is the credit card linked to your Paypal account?

    Two of my stored cards are (also) linked to PayPal, but DAZ purchases are processed by the banks themselves.

    ETA: I also have a card at DAZ that isn't linked to PayPal btw.

    Post edited by Taoz on
  • SevrinSevrin Posts: 6,310

    Taoz said:

    Sevrin said:

    Does Daz use Paypal to process credit card purchases?  Is the credit card linked to your Paypal account?

    Two of my stored cards are (also) linked to PayPal, but DAZ purchases are processed by the banks themselves.

    Eventually payments get approved by banks, but many retailers use Paypal Enterprise to facilitate bank credit card purchases in an intermediate step, and that's often the case with retailers offering Paypal as a means of settlement.

  • TaozTaoz Posts: 9,979

    Sevrin said:

    Taoz said:

    Sevrin said:

    Does Daz use Paypal to process credit card purchases?  Is the credit card linked to your Paypal account?

    Two of my stored cards are (also) linked to PayPal, but DAZ purchases are processed by the banks themselves.

    Eventually payments get approved by banks, but many retailers use Paypal Enterprise to facilitate bank credit card purchases in an intermediate step, and that's often the case with retailers offering Paypal as a means of settlement.

    I guess DAZ only knows then. 

    I've never had a purchase rejected during my 10 years here except if there were problems with the bank though, so if everything goes through PayPal, their censoring system doesn't seem to work in that context.

  • nabob21nabob21 Posts: 1,029

    Just a word of warning. I have been trying to purchase the Cleopatra Royal Vizier Bundle along with Elaheh HD for Genesis 8 Female. I tried a few times using PayPal over the weekend to se if the issue was fixed and each time got an "error with transaction'" message. However, when I checked my bank account, for each time I tried, the charge went through so I have in fact paid for that order multiple times without realizing it. I have a ticket in but it will probably be at least Monday before I get any response.

  • AscaniaAscania Posts: 1,855

    nabob21 said:

    Just a word of warning. I have been trying to purchase the Cleopatra Royal Vizier Bundle along with Elaheh HD for Genesis 8 Female. I tried a few times using PayPal over the weekend to se if the issue was fixed and each time got an "error with transaction'" message. However, when I checked my bank account, for each time I tried, the charge went through so I have in fact paid for that order multiple times without realizing it. I have a ticket in but it will probably be at least Monday before I get any response.

    Log into paypal. Check your transactions. Find the ones that say "Refund". Wait. Check your account again after considering that a refund may take some time until it returns to your account.

  • PetraPetra Posts: 1,156
    edited March 2021

    Sevrin said:

    Does Daz use Paypal to process credit card purchases?  Is the credit card linked to your Paypal account?

    I do not know to be honest, but I do not believe that a transaction goes via PayPal when I am using my Visa card.

    It is very frustrating, to say the least.

    I made an order with PayPal earlier on, with no problem and I made a purchase with my Visa card at Amazon, earlier, with no problem.

    Post edited by Petra on
  • PetraPetra Posts: 1,156

    I can not buy ANYTHING now.

    Not even a gift card to pay that way.

    Using my Visa card trying to purchase different products will result in a transaction error message.

    Using PayPal will hold the order is pending and then the order will be reversed.

    I am so frustated.

    I am a good customer and spend thousands of $ here.

    I opened a ticked but not gotten a reply.

     

  • xyer0xyer0 Posts: 6,057
    edited March 2021

    The same thing happened to me back in November. I had to purchase a gift debit card in order to shop here. That worked OK for a couple of weeks. Then I was locked out of my Daz account for six days. After opening another Daz account, quoting my unanswered ticket number, and complaining in the Store Issues thread (now closed), I finally got a response from Sales Support. After an additional three days, Emma was able to get my account open and working. I was never told exactly what happened. After that, I was able to use my regular card again, although several of my purchases made with the gift debit card were removed?! It turns out the store rejected the card with money on it but appoved the card with insufficient funds. #SNADU

    If Daz weren't averse to writing manuals, I would suggest that they publish a book on how to alienate a loyal customer base.

    Post edited by xyer0 on
  • PetraPetra Posts: 1,156

    xyer0 said:

    The same thing happened to me back in November. I had to purchase a gift debit card in order to shop here. That worked OK for a couple of weeks. Then I was locked out of my Daz account for six days. After opening another Daz account, quoting my unanswered ticket number, and complaining in the Store Issues thread (now closed), I finally got a response from Sales Support. After an additional three days, Emma was able to get my account open and working. I was never told exactly what happened. After that, I was able to use my regular card again, although several of my purchases made with the gift debit card were removed?! It turns out the store rejected the card with money on it but appoved the card with insufficient funds. #SNADU

    If Daz weren't averse to writing manuals, I would suggest that they publish a book on how to alienate a loyal customer base.

    In all the years that I am a customer here, I never had any problems here.

    I am sorry you had to go through this.

    I just managed to buy something here, using PayPal.:)

     

     

  • xyer0xyer0 Posts: 6,057

    Petra said:

    In all the years that I am a customer here, I never had any problems here.

    I am sorry you had to go through this.

    I just managed to buy something here, using PayPal.:)

     

     

    Yay! Hopefully that's the end of your issues. It IS a very odd experience to have a store refuse to take your money. Thanks for your kind words. I imagined scores of thousands of dollars spent here would mean that my problems got solved more quickly. I was wrong. But at least I'm not deluded anymore. laugh 

  • barbultbarbult Posts: 24,845

    xyer0 said:

    Petra said:

    In all the years that I am a customer here, I never had any problems here.

    I am sorry you had to go through this.

    I just managed to buy something here, using PayPal.:)

     

     

    Yay! Hopefully that's the end of your issues. It IS a very odd experience to have a store refuse to take your money. Thanks for your kind words. I imagined scores of thousands of dollars spent here would mean that my problems got solved more quickly. I was wrong. But at least I'm not deluded anymore. laugh 

    I imagine that every customer is treated equally.  

  • SevrinSevrin Posts: 6,310

    xyer0 said:

    Petra said:

    In all the years that I am a customer here, I never had any problems here.

    I am sorry you had to go through this.

    I just managed to buy something here, using PayPal.:)

     

     

    Yay! Hopefully that's the end of your issues. It IS a very odd experience to have a store refuse to take your money. Thanks for your kind words. I imagined scores of thousands of dollars spent here would mean that my problems got solved more quickly. I was wrong. But at least I'm not deluded anymore. laugh 

    Wasn't that the time when lots of people, including PAs got locked out of their accounts? 

Sign In or Register to comment.