Prob shows up as grey box SOLVED

PetraPetra Posts: 1,156
edited March 2021 in The Commons

I  have used this glass product for years and never had a problem but suddenly it shows up as a grey box.

I have added an attachment for you to see.

Not sure what to do and what is going on :(

How can I fix this?

This is supposed to be the Mason Jar.

Capture.JPG
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Post edited by Petra on

Comments

  • PerttiAPerttiA Posts: 10,024

    What does you log say?

  • PetraPetra Posts: 1,156

    PerttiA said:

    What does you log say?

    I just looked and I think this part is the relevant part.

    I do not know how to fix this.

    It always worked but now it does not.

    ===================================================================

    021-03-25 20:58:54.371 Iray [INFO] - IRAY:RENDER ::   1.0   IRAY   rend progr: Received update to 03167 iterations after 13.518s.

    2021-03-25 20:58:55.355 D:/Users/Petra Robinson/Documents/DAZ 3D/Studio/My Daz Connect Library/data/cloud/1_31679/data/sveva/bohemiancandles/mason jar/svmasonjar.dsf (1,1): Syntax error - expected '{' or '['

    2021-03-25 20:58:55.358 D:/Users/Petra Robinson/Documents/DAZ 3D/Studio/My Daz Connect Library/data/cloud/1_31679/data/sveva/bohemiancandles/mason jar/svmasonjar.dsf (1,1): Syntax error - expected '{' or '['

    2021-03-25 20:58:55.405 D:/Users/Petra Robinson/Documents/DAZ 3D/Studio/My Daz Connect Library/data/cloud/1_31679/data/sveva/bohemiancandles/mason jar/uv sets/sveva/base/default.dsf (1,1): Syntax error - expected '{' or '['

    2021-03-25 20:58:55.412 D:/Users/Petra Robinson/Documents/DAZ 3D/Studio/My Daz Connect Library/data/cloud/1_31679/data/sveva/bohemiancandles/mason jar/svmasonjar.dsf (1,1): Syntax error - expected '{' or '['

    2021-03-25 20:58:55.413 D:/Users/Petra Robinson/Documents/DAZ 3D/Studio/My Daz Connect Library/data/cloud/1_31679/data/sveva/bohemiancandles/mason jar/svmasonjar.dsf (1,1): Syntax error - expected '{' or '['

    2021-03-25 20:58:55.413 WARNING: ..\..\..\..\..\src\sdksource\fileinput\dzassetdaz.cpp(2190): Could not find geometry definition: /data/Sveva/BohemianCandles/Mason%20Jar/SVMasonJar.dsf#SVMasonJar-1.

    2021-03-25 20:58:55.418 WARNING: ..\..\..\..\..\src\sdksource\fileinput\dzassetdaz.cpp(5727): Could not find geometry for the material instance.m_uri.

    2021-03-25 20:58:55.418 WARNING: ..\..\..\..\..\src\sdksource\fileinput\dzassetdaz.cpp(1602): Failed to create material!

     

  • felisfelis Posts: 4,676

    Have you installed it using Connect?

  • PetraPetra Posts: 1,156

    felis said:

    Have you installed it using Connect?

    I always manually install products, but I have also installed all products for smart content too. 

  • NorthOf45NorthOf45 Posts: 5,553

    When you say that you "installed all products for smart content" do you mean you installed the products from within Studio, which is using Connect? You do realize that installs the products again into the D:/Users/.../data/cloud/1_nnnnn folders, in addition to, and supercedes, the manually installed location that you probably used first.

    Anyway, the file looks to be corrupt, or at least truncated. The error message is typical when an incomplete or poorly formed file is opened.

    What you used to use was the manually installed version, which is somehow not working either.

  • WillowRavenWillowRaven Posts: 3,787

    This has happened to me when I've moved something or changed computers, but usually with dynamic clothing moreso than regular props. I hae always just reinstalled the itwm and reloaded it into the scene.

  • RainRain Posts: 335
    edited March 2021

    I have had it happen a few times now too although mine is a slighlty difference error, it worked before and now I'm getting grey blocks..  I always manually install.  i've reinstalled the files, double chedked everyting and nothing has worked.  I haven't upgraded DAZ to the newer version so nothing has changed for me.  

    Post edited by Rain on
  • PerttiAPerttiA Posts: 10,024

    The file that you have installe with Connect (inside DS) is corrupt. That is why it looks like that. Uninstall the Connect installed one and check in the Content Library if the manually installed one is still there in standard installation location (not in D:/Users/Petra Robinson/Documents/DAZ 3D/Studio/My Daz Connect Library/data/cloud/1_31679/data/sveva/bohemiancandles/mason jar/)

  • PetraPetra Posts: 1,156

    felis said:

    Have you installed it using Connect?

    I thought that I had but, this product is not from Daz3d, so I could not have installed it via connect.

     

  • PetraPetra Posts: 1,156

    PerttiA said:

    The file that you have installe with Connect (inside DS) is corrupt. That is why it looks like that. Uninstall the Connect installed one and check in the Content Library if the manually installed one is still there in standard installation location (not in D:/Users/Petra Robinson/Documents/DAZ 3D/Studio/My Daz Connect Library/data/cloud/1_31679/data/sveva/bohemiancandles/mason jar/)

    I thought that I installed it via connect too, but then I realised it is from another store.

    So there is no way to uninstall a connect file. 

    I would not even know how to do that. 

  • PetraPetra Posts: 1,156

    Thank you, everyone.

    I managed to uninstall the product from Smart content and manually installed it again AND it works :)

  • PerttiAPerttiA Posts: 10,024

    Petra said:

    Thank you, everyone.

    I managed to uninstall the product from Smart content and manually installed it again AND it works :)

    For your information, installing/uninstalling inside Smart Content is the same as installing/uninstalling using Connect and Connect uses non-standard paths for installing content (the path with...\Cloud\... in it) 

  • PetraPetra Posts: 1,156

    PerttiA said:

    Petra said:

    Thank you, everyone.

    I managed to uninstall the product from Smart content and manually installed it again AND it works :)

    For your information, installing/uninstalling inside Smart Content is the same as installing/uninstalling using Connect and Connect uses non-standard paths for installing content (the path with...\Cloud\... in it) 

    Thank you :) 

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