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Daz Help Center not working? SOLVED

caravellecaravelle Posts: 2,501
edited April 2021 in The Commons

Last week I had a double purchase; neither me nor Daz shop noticed that I already owned a certain item. I sent a ticket; they apologized and asked me if I wanted a store credit. I agreed. Since then (03-26-2021), nothing has happened. Today I asked for the credit, but they did not even send me an acknowledgement of receipt. surprise

Post edited by caravelle on

Comments

  • Cris PalominoCris Palomino Posts: 11,677
    edited March 2021

    What is your ticket number? We can try to flag this.

    Edit: although if you got no ebot it didn't gp through so you should put in again.

    Post edited by Cris Palomino on
  • takezo_3001takezo_3001 Posts: 1,997

    caravelle said:

    Last week I had a double purchase; neither me nor Daz shop noticed that I already owned a certain item. I sent a ticket; they apologized and asked me if I wanted a store credit. I agreed. Since then (03-26-2021), nothing has happened. Today I asked for the credit, but they did not even send me an acknowledgement of receipt. surprise

    Same thing happened to me, it was this site's stupid log-off bug that allowed me to make a double purchase as well, though I have yet to hear from Daz yet, though this was Saturday that this happened...

    Still, there should be a way to alert the buyer if they already own the item or not when you're in the cart!

  • caravellecaravelle Posts: 2,501

    Cris Palomino said:

    What is your ticket number? We can try to flag this.

    Edit: although if you got no ebot it didn't gp through so you should put in again.

    Thank you, Cris! The ticket number was 371517. 

    But is it possible that two mails didn't go through? I used the 'reply' button...

  • caravellecaravelle Posts: 2,501
    edited March 2021

    Double post

    Post edited by caravelle on
  • caravellecaravelle Posts: 2,501

     

    Same thing happened to me, it was this site's stupid log-off bug that allowed me to make a double purchase as well, though I have yet to hear from Daz yet, though this was Saturday that this happened...

    Still, there should be a way to alert the buyer if they already own the item or not when you're in the cart!

    Right! At least they could ask something like 'Do you really want to purchase this item a second time?' And if you had the same problem, then I fear for my product library...  How many items may have disappeared from the list? surprise

  • takezo_3001takezo_3001 Posts: 1,997

    caravelle said:

     

    Same thing happened to me, it was this site's stupid log-off bug that allowed me to make a double purchase as well, though I have yet to hear from Daz yet, though this was Saturday that this happened...

    Still, there should be a way to alert the buyer if they already own the item or not when you're in the cart!

    Right! At least they could ask something like 'Do you really want to purchase this item a second time?' And if you had the same problem, then I fear for my product library...  How many items may have disappeared from the list? surprise

    Yeah, you're right, (I shudder to think of this very thing) FYI, when you're prompted to login when you're in your cart go back to the actual product page instead of going back to the cart!

  • caravellecaravelle Posts: 2,501
    edited March 2021

    takezo_3001 said:

    caravelle said:

     

    Same thing happened to me, it was this site's stupid log-off bug that allowed me to make a double purchase as well, though I have yet to hear from Daz yet, though this was Saturday that this happened...

    Still, there should be a way to alert the buyer if they already own the item or not when you're in the cart!

    Right! At least they could ask something like 'Do you really want to purchase this item a second time?' And if you had the same problem, then I fear for my product library...  How many items may have disappeared from the list? surprise

    Yeah, you're right, (I shudder to think of this very thing) FYI, when you're prompted to login when you're in your cart go back to the actual product page instead of going back to the cart!

    Ah, thank you!

    So far it hasn't happened, but if it does, I'll know about it. And so far no one from Daz has contacted... I will probably have to ask again. It was a tiny amount, but I think even that must be handled correctly.

    Post edited by caravelle on
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