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No discounts on store and blocked from posting a Ticket [SOLVED]

Blank_CanvasBlank_Canvas Posts: 36
edited April 2021 in The Commons

For some strange reason, suddenly in the middle of shopping, all discounts disappeared from the store. I've checked with 2 browsers and my phone. They all show no discounts for any item in the store. Anyone else have that happen. If someone from Support sees this, I cannot post a Ticket so contact me via email or this thread, please.

Post edited by Blank_Canvas on

Comments

  • MelanieLMelanieL Posts: 7,481

    The discounts did seem to disappear for a while, but (for me) are back now. Try a hard refresh of the store page.

  • ChoholeChohole Posts: 33,604

    What do you mean   when you say you are blocked from sending a ticket.    Go  here https://helpdaz.zendesk.com/hc/en-us/requests/new   Select Sales Support.  Write your ticket out        before you send the ticket   check at the top right hand of the page and click sign in  before you click submit a ticket.

  • Blank_CanvasBlank_Canvas Posts: 36

    Chohole said:

    What do you mean   when you say you are blocked from sending a ticket.    Go  here https://helpdaz.zendesk.com/hc/en-us/requests/new   Select Sales Support.  Write your ticket out        before you send the ticket   check at the top right hand of the page and click sign in  before you click submit a ticket.

    What I mean is Zendesk will not let me Sign In to make a Ticket. I had to use my phone. It took multiple attempts before my Ticket was accepted from my phone.

  • Blank_CanvasBlank_Canvas Posts: 36

    MelanieL said:

    The discounts did seem to disappear for a while, but (for me) are back now. Try a hard refresh of the store page.

    Thank you! They're back for me now, too. Hopefully the Zenddesk issue will also go away soon. 

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