How to contact vendor?
boisselazon
Posts: 458
Hi,
(I don't know if I am in the right forum. So, moderator, please, feel free to move this topic to the right place ;-) )
sometimes, you don't find the exact match to the idea you have. There are tons of 3D models but sometimes you need to arrange/modify etc.. a model.
I'm not a 3D model sculttor/designer/developer. So, the fastest and easiest way to do so, is to contact a vendor that already did a model near your idea and then ask him to do the modifications (well, with some additional $$$ you know... ;-) )
some of the vendors are here. But some of them are not. I watched the vendor list at daz but i can't find a way to contact them.
So, I ask: how to contact the vendors?
thx in advance.
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Comments
Hi,
(I don’t know if I am in the right forum. So, moderator, please, feel free to move this topic to the right place wink )
sometimes, you don’t find the exact match to the idea you have. There are tons of 3D models but sometimes you need to arrange/modify etc.. a model.
I’m not a 3D model sculttor/designer/developer. So, the fastest and easiest way to do so, is to contact a vendor that already did a model near your idea and then ask him to do the modifications (well, with some additional $$$ you know… wink )
some of the vendors are here. But some of them are not. I watched the vendor list at daz but i can’t find a way to contact them.
So, I ask: how to contact the vendors?
thx in advance.
Just to be clear, you are suggesting custom 3D work which can cost way more than the original outfit, correct? Simply contacting a vendor asking for a modification is not a simple/commonplace/inexpensive process in my experience. If everyone did this because an outfit wasn't quite to their needs, vendors would never get anything done, LOL.
Your best bet is to contact and ask, or learn a modeling app to make adjustments/create new works yourself like many others do.
Many vendors here have forum profiles, just send them a PM..
Threads merged. Please don't start several threads on the same subject.
If the vendor posts in the forums, use the PM function to send them a PM. A number of vendors have indicated that they prefer to let DAZ handle customer inquiries so you may or may not get a response (this cam up in another thread a few weeks ago). You could also send a ticket to Zen Desk.
@frank
sorry i didn't success in moving the thread. ;-( my bad.
@the others ( :-) )
thx for the reply.
I know that "custom made" means "custom cost" ;-)
But I can't learn every software at once. Sometimes, it is more efficient to let the authors do it. They have already proven what they are capable of ;-)
The problem of my topic is essentially for the vendors which are not active out there (on the forum I mean).
By the way, do I have to worry about their products (and support)?
Most PA's who sell here make the products that they wish to make. Unless you are planning to finance the project you want, don't be too surprised if a particular vendor has no interest.
if a vendor is not active in the forums, they are not likely to see this thread or respond to it.
What do you mean by do you have to worry about their products and support? If you legally purchased the item (no, I'm not implying you didn't but piracy is a major issue) you will have both the vendors and DAZ support for the product. The only way you would encounter problems is if you took a vendors work, altered it and then redistributed it without their express permission.
I have to chose some products and knowing that the author is reactive/online/on the forum is a nice thing to know. And with informations crossing you can see the upcoming limitations, difficulties, restrictions etc...
To be clear, I'll give you an example.
http://www.daz3d.com/battle-cat
this is a fantastic package. It looks great. The author is often there and introduce nicely his creations. In the forum, you can see that the armor has some little limitations especially with big fur cats...That is good to know before buying what I call an expensive package.
Now here is another one:
http://www.daz3d.com/battle-armour-for-big-cat-2
another cat armor that looks great. But I can't find the author. Completely silent in this forum....or I missed something :-(
With what I learnt from the other cat armor above, I already know that there probably be some limitations/difficulties with fur.
That is what I called "support". Speaking with the author is a big plus here.
You will say that it is only 25USD. On one product you are right, but I am preparing a project. I know that I'll need many package. I can't afford having some additional trouble with some of them (and on the most expensive of them).
I won't fool myself either. I'm guessing the limitations of each product to use them as efficiently as I can do avoid the problems and difficulties :-) But knowing that authors are online is a big plus for a guy like me, which is totally knew to this 3D CGI busineess...
well if you are worried about a product not being good enough after purchasing it then why not use DAZ3D's 30 day money back guarantee.
Like you I would love to see all the vendors being active in the forums and make themselves available to question and inquiries. Even some of the most popular vendors don't seem to have the time or inclination to engage with their customers so I made a personal choice not to buy their products anymore.
there was a simple question at the beginning of this thread
"So, I ask: how to contact the vendors?"
why people here answer so rude
and where are you mods ?
if a PA is not active on the forum you cannot contact him, right ?
Please remember that Support for products brought through the DAZ 3D store is done through the help system and Zendesk.
This is part of the package sold here, which protects both the vendor and the purchaser:- guaranteed support.
This is one of the reasons why vendors choose to use a Company like DAZ 3D (and other such similar sites) to sell their products. There is one central support system which means the vendors are thus free to use their time producing other great products rather than having to spend their time answering every query that is asked about a product.
@chohole
thx, this is some great info for newcomers like miself :-)
I have had people ask questions about my products via customer support and PM's. I don't mind answering those questions either way and as a vendor I would definitely be interested in hearing from clients who are looking for custom work. There are questions that DAZ support staff can't answer, to me it's just good business to make myself available to my customers. The cost of the products for anyone using Studio for commercial work can really add up but I think the bigger cost would be in hours consumed trying to make something work.........what's the harm in asking someone already proven capable of doing the work for a special variation that could make your project perfect?
DAZ3D provides a very useful service with support and its always beneficial for customers to contact them using SUPPORT as chohole has mentioned.
The other method using the Private Message (PM) system here on the forums is also available. I also take time to answer questions from PMs as do most PAs.
The members list provides the necessary links to all PAs , and there is a "Published Artist" filter to help find a name.
http://www.daz3d.com/forums/member/memberlist
Now that....... is the simple answer to a simple question.......:)
I don't feel that anyone responding has been rude (but I'm a cranky old fart so my standards may be skewed) just extremely honest. These questions do come up frequently and are often asked by people that don't have a good understanding of the tech behind the making and functioning of the products or software. The big cat fur issue the OP writes about is a perfect example. The fur for the cats is generated by one of the two hair/fur projection plug-ins available for Studio, if the vendor doesn't have or know how to use these then they cannot make fur presets that would take the armor in to account.
I have to chose some products and knowing that the author is reactive/online/on the forum is a nice thing to know. And with informations crossing you can see the upcoming limitations, difficulties, restrictions etc...
To be clear, I'll give you an example.
http://www.daz3d.com/battle-cat
this is a fantastic package. It looks great. The author is often there and introduce nicely his creations. In the forum, you can see that the armor has some little limitations especially with big fur cats...That is good to know before buying what I call an expensive package.
Now here is another one:
http://www.daz3d.com/battle-armour-for-big-cat-2
another cat armor that looks great. But I can't find the author. Completely silent in this forum....or I missed something :-(
With what I learnt from the other cat armor above, I already know that there probably be some limitations/difficulties with fur.
That is what I called "support". Speaking with the author is a big plus here.
You will say that it is only 25USD. On one product you are right, but I am preparing a project. I know that I'll need many package. I can't afford having some additional trouble with some of them (and on the most expensive of them).
I won't fool myself either. I'm guessing the limitations of each product to use them as efficiently as I can do avoid the problems and difficulties :-) But knowing that authors are online is a big plus for a guy like me, which is totally knew to this 3D CGI busineess...
The main limitation of the hair/fur plugins are that, at present, they lack dynamics. You can generate hair/fur. It will pose, but it is not truly affected by things like wind, gravity, humidity, ect. I'm not even certain how well collision detection works with the generated hair.
Now that....... is the simple answer to a simple question.......:)
+1
this service is new to me also