Survey: Are we missing a feature you wish we had?
skyeshots
Posts: 148
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People would abuse it, they do it like crazy on online shops like Steam and Amazon. I won't buy from a handful of PAs because of their political beliefs, how fair would it be if I left bad reviews on their products because of that sort of reason? It would be so much extra work for mods to remove the spammy reviews, and legit ones might get culled in the process.
I'd settle for clay and material zone renders of products along with more descriptive text as to what can be done with what comes with them. Right now, I feel like I'm taking a chance with half of the products I buy.
Renderosity has product reviews. Curiously, many I have come across for new products, are empty. People just aren't commenting anymore. And when they did comment they were "unhelpful" comments like compliments or complaints that the user installed the product wrong. I don't think it'll help.
I agree that we need more informative product pages. Important information, like what UVs are being used, is missing.
Most reviews wouldn't be helpful as I'd be the 1st to tell your I've not used most products I've bought and even the products I have used I've not used them thoroughly enough to give a comprehensive technical quality assessment.
Exactly! I won't name vendors but I've seen a very political thing in a promo which felt more like honoring it and I've seen red flags on another. So many reviews don't really say much or are just opinions
I feel like organizing better is missing. Like I can already save custom poses modified from bought poses by theme which is good but I'd like to organize styles too like maybe have a folder and everything with that custom tag goes in the folder
Yeah, not a fan of the review system either. With the refund policy at DAZ, it's not like I can't make my own decisions on whether a product works for me or not.
Well... I dunno.
If you had to log into daz to make comments, and your username was attached to the comment, then that would kind of help with self policing. If you went on a rant about how impossible it was for Covid to be manfactured in a lab in a product review about a High School Science room, well, it would be pretty easy to identify the culprit, delete the comment and issue warnings.
If the comment was, "This product is practically unusable because the scale is screwed up and it won't fit G8 Characters, the are no maps included while the product advertising list maps, or the user has problem loading the item because QA and the PA dropped the ball....
Well, those things in the comment section would influence whether other customers would buy the product.... and we all know nothing improves customer service like having a company's bottom line affected. As it is now, broken item keep getting sold and not fixed quickly because there is no connection between product review and sales.
I'd say bad comments could be removed or kept but addendum added to say "fixed on 01-03-21" etc, as long as PA/DAZ actually fixed the problem...
Except the problems loading it could be due to the user installing it wrong, in which case that comment would hurt the product sales despite the problem being between the chair and computer....
I agree with this.
I think Leana and Chumly are both right; pointing out legitimate issues in reviews would get them fixed quickly, but there are users here who can't install products or locate them even with DAZ Studio holding their hand. They shouldn't be leaving reviews about how a product sucks because it's buried in a vanity folder (which I hate, but I wouldn't leave a bad review over it).
Just to clarify re: Bandori, I'm not boycotting any PAs over their products or promos; if I do it, it's because of political-related interactions with them on social media.
You can usually really spot when someone is really slow to understand something and/or just rants because they love to.
And a single person reviewing problems installing means nothing at all by itself. Now, if you have many unresponded claims of people with problems installing or file paths errors, then you know there is something else.
And when it is sorted, you can respond accordingly.
There won't be many review to sort from, though. This is not amazon with thousands and thousands of customers...
The quality of products in the store has taken a nosedive. Reviews would be helpful in this case. The store does not fix the bugs.
Perhaps only allow reviews about bugs to be placed if the product has a ticket for it escalated to bug tracker.
Right now broken products that the store is well aware are broken are still being sold to other unsuspecting people.
For Daz Central it would be nice to have all the search filters that we get when we're shopping, like "Artist", "Genre" and "Figure". If it could provide the dropdowns, that would be amazing.
Thanks,
Chou-Vert
valid point. I constantly see posts from users that have no clue on installing and finding their purchased items and then complain it's broken. Having multiple ways to install can't be helping either
Easy enough. Let users have access to the bug tracker, so we can see what has been submitted and decide for ourselves if the product is worth it. Tickets escalated to bugtracker by tech support should be confirmed bugs.
Well yes, but the user screwing up is a good example of bad product design so that kind of argument is a non-starter.
I can't imagine that many reviews from random folks will be useful. Back in the heyday of Victoria 4, you'd see a lot of reviews at Renderosity. The most common review was general, uninformative praise. Seeing user-made renders is more useful, but those are not necessary if the PA has promotional renders which are well planned and executed. Great content can look awful when used by the incompetent.
Well, I would leave a bad review for burying a product somewhere in a vanity folder. One of my main beef with DAZ is how difficult it is to locate items. And it definitely doesn't help when it's in a counter-intuitive place or in a vanity folder. I might remember that I own, say, a vintage car, but probably not who created it. If it's hidden in a vanity folder, I'll have to open everything in my library to find it. I hate vanity folders with a burning passion. It's certainly nice for the PA to have his vanty folder, but it makes things difficult for the buyer (me), so I think that using vanity folders rather than making the product straightforward to find is a serious flaw worth mentioning. It can take a *loong* time to locate a file and I'd rather not have to waste this time just so that the PA will be content in his knowledge that he has a folder by his name in my library.
I used to rely on the "read me" of the product to find the files, but almost all of them seem to have been deleted, for a reason I can't fathom. Rather than adding new features, I'd prefer those "read me" to return. Any feature that would help me finding files in my library would be more than welcome, really.
How could I "install it wrong"? Like I assume most people I don't install DAZ products manually. On the other hand, if the product works perfectly but I'm unable to make it work because I've no clue where it is (for instance, I've seen recently a product for which the variations are in a different place from the product itself, so unless I luck out and notice, the morphs might as well not exist even though they do work if I find them) or no clue how to use it properly, it might very well be the creator's fault if I spend hours trying to make it work and eventually have to rely on asking on this forum for an explanation. Many products come *without* a proper documentation about how to use them, and the buyer has to guess, look everywhere, try everything, while other PAs go to great lenghts to provide appropriate documentation for more complex products. Much better to assume that the buyer is an idot and/or completely new to DAZ than expecting him to read the creator's mind. So a bad review for being unable to use a product that would work perfectly if only I knew how isn't necessarily undeserved.
Installing only some of the product files, not installing a prerequisite, or installing in a folder which isn't registered as a content directory in DS, for example. Or installing manually (because yes, some people do it) leaving an extra top-level folder. All of those being examples taken from real cases where people posted about it in the forums, ranting that "the product was broken".
As long as the review system allows the author to respond, unfounded bad reviews shouldn't be a problem at all. The Unity Asset Store is a good example, and it really helps assess not only a product's quality but the general disposition of the author when it comes to solving issues or even adding features to expand usability, which is a great plus.
...Having several content libraries nested inside other ones, mixing installation methods and using several methods to install the same product (in different locations) - Not problems of the product, but have caused ranting over "broken product"
... and reviews don't HAVE to be the 1-5 star types. Actually, I don't like those... as other factors can cloud the actual product review. If it was just a "text review" then other customers would actually have to read it to get a sense of whether the review was positive/negative/neutral. Also, Daz could pre-solve some review headache by only allowing reviews from folks that actually bought the product.
I leave reviews on Rendo. It's good and bad. Good: Putting any sort of review forces me to load up whatever I bought and see what it does. Maybe some people won't bother with that, but I do. Bad: I'm not sure people actually care about reviews, either. If everyone else is just saying "This is great" or leaving the text blank, it looks weird when I write a few sentences about it and point out problems. I suspect most people give minimal effort for the 5 reward points. And my reviews are also much shorter now.
I suppose no reviews is a strategy. All we know is what's in the promo pics. Those tend to show the product at its best. People will buy it, especially during a sale. If it has a bunch of bad reviews with mention of serious problems, likely no one will buy it.
Strategic? Undoubtedly. A small number of negative reviews with specific complaints will usually outweigh a large number of positive reviews consisting of generalized or vague praise, so having reviews on the product page would probably be a net negative for Daz, especially considering the state of product testing/quality control.
For reviews to really be worthwhile, we'd need to see several renders with the product and at least a good paragraph discussing what the reviewer liked and disliked (and why). Something like that should probably be done in the reviewer's blog, not at the Daz store.
Short reviews of the "Fantastic product--83 stars!" or "It's the worst thing ever!" variety just aren't informative or useful.
I bought a character at rendo last year and didn't see that it was only a full body morph with no seperate head morph. So I left a review saying I was disappointed and in this day and age and from a vendor that has been doing this awhile, this shouldn't be an issue. I was then given a hard time by both rendo and the vendor for leaving a negative review. Since the vendor decided to point out they knew what they were doing and I didn't know anything, I have never purchased anything from them since, so yeah, reviews are not helpful IMO
Geez. That's not about the review. That's about a vendor who can't take criticism. Not sure why site management would get involved.