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Support Question

diogenese19348diogenese19348 Posts: 927
edited December 1969 in The Commons

I've had a ticket in the queue since Thursday about a pretty major Gift Certificate I paid for and never received. Got the acknowledgement the ticket was received on Friday, but nothing since then. Being we are talking several hundred dollars here, anybody know of any way to expedite someone looking at it? I sort of have my whole months budget for DAZ riding on it.

Comments

  • Richard HaseltineRichard Haseltine Posts: 102,768
    edited December 1969

    I understand your concern, but if the ticket wasn't entered into the system until Friday they've not yet had two full working days (it's currently coming up to 1PM at DAZ). If you don't get a reply today let me know.

  • diogenese19348diogenese19348 Posts: 927
    edited December 1969

    Thanks Richard, I'll let you know if I do not hear back from them today.

  • diogenese19348diogenese19348 Posts: 927
    edited December 1969

    Richard,,

    I still haven't heard back from them. The ticket # is Request #182218 if that helps.

    Thanks for looking into this.

  • diogenese19348diogenese19348 Posts: 927
    edited December 1969

    Heard back from them today. This has been resolved. Whew. :P

  • Richard HaseltineRichard Haseltine Posts: 102,768
    edited December 2014

    Ah, good. I was just going to see what the waiting time was at the moment.

    Post edited by Richard Haseltine on
  • diogenese19348diogenese19348 Posts: 927
    edited December 1969

    Speaking of timing ;) BTW - that certificate was for $500, which is why I was starting to climb the walls over it. Generally I just let things take their natural time...

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