Support Ignore My Replies - Are They Still There?

chris_29288a5d17

I have what seems like a simple product error which I logged a support request about in early May. I have received two responses, both of which I replied to within 24 hours. Since the 20th May I have had no response to the request despite chasing it multiple times.

I understand support have been a bit busy of late but surely one would expect a response within a couple of days at the most rather than hearing nothing after over a month?

If I behaved like that in my job I would be given the boot!

Is anyone else experiencing such poor responses to support requests?

butterflyfish

Looks like pretty much everybody is. https://www.daz3d.com/forums/discussion/496251/faulty-product-how-long-does-it-usually-take-until-a-ticket-is-answered/p1

 

chris_29288a5d17

Thanks for the link - that makes "fun" reading. It's a shame that there seems to be so much waiting around for nothing to happen. It certainly puts weight behind the thought of not spending again.

Richard Haseltine

Did one of the replies say the issue had been added to the bug tracker or the like?

chris_29288a5d17

No, we hadn't got to that point. There were a list of things to try which missed a major piece of information I had provided (the product has issues if installed using Connect or DIM) and asked for me to report back. Which I did 20 hours later.

fred9803

It's recognised that the DAZ technical support team takes a while to respond. I think he has long lunches.

Ruphuss

if a customer sends a ticket its a gift for the company because its not the customers work to do

ignoring this is not nice behavior

for me sending tickets is annoying

i just give back the product

cridgit

Redacted