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Help Centre waiting time

christinac1986_2490617christinac1986_2490617 Posts: 30
edited December 1969 in Art Studio

I submitted a request to get a refund or products I purchases transfered to another account yesterday on the help centre. How long does it usually take to get a response? Thank you.

Comments

  • fixmypcmikefixmypcmike Posts: 19,583
    edited December 1969

    Usually around 48 hours, but I believe they are closed for the holidays currently.

  • Serene NightSerene Night Posts: 17,651
    edited December 1969

    It can depend on when you submit the order. I've found orders submitted around Friday are often done on Sunday. But DAZ 3d's site does close for holidays and such, and probably they have a lot of orders being processed so that could delay things a bit. =-)

  • christinac1986_2490617christinac1986_2490617 Posts: 30
    edited December 1969

    Well thank you for your reponses. It would be a nice help if they had listed times of operation during the week and days they're closed for the holidays. I'm just not a patient person lol.

  • christinac1986_2490617christinac1986_2490617 Posts: 30
    edited December 1969

    Would I be able to get products I purchased transfered over to another DAZ account? Thank you.

  • ChoholeChohole Posts: 33,604
    edited December 1969

    merged into your other thread

    Customer service are the only people who can deal with your queries.

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