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cannot change account email

colcurvecolcurve Posts: 162
in The Commons

i cannot change my account email, it says confirmation required but there is no confirmation email sent

Comments

  • SeraSera Posts: 1,675
    You should put in a ticket. If you go to the help page, you can log in there to see ticket status etc (in case you can no longer get email at your old account).
  • hjakehjake Posts: 943

    Agreed. I had to change the email address of my account and it had to be manually completed by DAZ support. They were very helpful and prompt about it.

  • melaniemelanie Posts: 794
    edited July 2021

    I had the same problem a while back and I put in a ticket. When they told me they fixed the problem and I should be able to change it, I still couldn't. I asked tech support if they could please change it for me. I told them what my old email address was and the new one. They kindly changed it for me. There's a glitch that won't let you change it yourself.

    Post edited by melanie on
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