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I have a problem with a sleeve of a product

PetraPetra Posts: 1,156
in The Commons

It is this product https://www.daz3d.com/dforce-sweet-girl-outfit-for-genesis-8-and-81-females.

As long as G8F stays in the default pose, all is good and looks correct, but, the moment I pose her, the right-hand side sleeve, cuff of the sleeve, is playing up.

The G8F hand is not in that cuff, it is always slightly outside.

It is difficult to explain so I made a couple of screenshots.

 

A.jpg
589 x 707 - 35K
B.jpg
874 x 533 - 37K

Comments

  • blazblaz Posts: 261
    I don't own it so can't help. But you are not the only one with the issue. Maybe a ticket would be best. https://www.daz3d.com/forums/discussion/517016/hand-not-going-through-sleeve/p1 @fefecoolyellow2
  • PetraPetra Posts: 1,156

    Thank you for the link, blaz.:)

    I think I will put in a ticket. 

  • fefecoolyellow2fefecoolyellow2 Posts: 16

    Hello, I am sorry for the problem you faced. There were some problems in the program that led to the disappearance of some files (PJCMs) from the product. I contacted them and the problem was fixed. Accept my apology and you can download the product again and it will work fine.

  • PetraPetra Posts: 1,156

    fefecoolyellow2 said:

    Hello, I am sorry for the problem you faced. There were some problems in the program that led to the disappearance of some files (PJCMs) from the product. I contacted them and the problem was fixed. Accept my apology and you can download the product again and it will work fine.

    Thank you so much, that is fantastic.

    Thank you for letting me know.

    Petra :) 

  • PetraPetra Posts: 1,156

    fefecoolyellow2 said:

    Hello, I am sorry for the problem you faced. There were some problems in the program that led to the disappearance of some files (PJCMs) from the product. I contacted them and the problem was fixed. Accept my apology and you can download the product again and it will work fine.

    I just repurchased the product as I had asked for a refund, but the problem with the left cuff of the sleeve still persists.

     

    Capture.JPG
    480 x 455 - 32K
  • fefecoolyellow2fefecoolyellow2 Posts: 16

    can you please delete it and install it again we are sure that it's working fine now thank you

  • PetraPetra Posts: 1,156

    fefecoolyellow2 said:

    can you please delete it and install it again we are sure that it's working fine now thank  

    It works a treat now.

    I had not updated it in the smart content and that was why it did not work.

    All is good now. 

    Thank you so much for your patients.

    Petra :) 

  • FSMCDesignsFSMCDesigns Posts: 12,779

    Great customer service!!!!

  • fefecoolyellow2fefecoolyellow2 Posts: 16

    now i can take some rest XD, thank you so much for your purchase and sorry for my bad english

  • PetraPetra Posts: 1,156

    fefecoolyellow2 said:

    now i can take some rest XD, thank you so much for your purchase and sorry for my bad english

    Your English is great, I am German living in the UK so English is not my first language either :)

    Take it easy and rest. 

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