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install manager and MAC os x Yosmite

feedesneigefeedesneige Posts: 21
edited December 1969 in Daz Studio Discussion

Install Manager have been correctly install but it cannot downloading any of the product I see in section Ready to download.

I have set the preference like it is indicated in the documentation.

I have gave my authorization for DAZ studio 4.7 (64 bit). This is the only product that have been downloaded and installed. 1428 others products waiting... and waiting... to be downloaded.

I have the install manager 1.1.0.28

it seem that I have the same problem with Smith Micro download manager.

Need help.

Thank you,

Comments

  • fixmypcmikefixmypcmike Posts: 19,598
    edited December 1969

    Click on the gear (Settings) icon in the upper right corner, then "Show Log" in the lower left, and post the last 20 or so lines.

  • feedesneigefeedesneige Posts: 21
    edited December 1969

    and now trying to login with it and not able.
    the message: Unable to login to the specified account. Verify the email and/or password and try again.
    but it was working good the last time.

    and i'm not able to delete this account that have the name and the email to redo it again...

    oh yes, i have been able to delete it and then restart DSZ3DIM to enter the name, email and so on. Why do i have to do it everytime I want to use DAZ3DIM?

    and from the Show log:

    --------------- Install Manager exited ------------------
    ~
    +++++++++++++++ Install Manager 1.1.0.28 starting +++++++++++++++++
    OS bits: 64
    Platform bits: 32
    Qt Version: 4.8.6
    Locale: fr_CA
    Running on Macintosh OS Unknown
    Current DateTime:
    Loc: mar. févr. 10 20:34:09 2015
    UTC: mer. févr. 11 01:34:09 2015
    Application Data:
    Location = /Users/McChantal/Library/Application Support/DAZ 3D/InstallManager
    Disk Total: 2.8 TB (3115223613440)
    Disk Avail: 2.7 TB (3068897550336)
    Reading dzInstall.ini
    Current Account: chantal forget
    Current Download Path:
    Location = /Users/Shared/DAZ 3D/InstallManager/Downloads
    Disk Total: 2.8 TB (3115223613440)
    Disk Avail: 2.7 TB (3068897550336)
    Current Content Install Path:
    Location = /Users/Shared/My DAZ 3D Library
    Disk Total: 2.8 TB (3115223613440)
    Disk Avail: 2.7 TB (3068897550336)
    Current 64-bit Software Install Path:
    Location = /Applications
    Disk Total: 2.8 TB (3115223613440)
    Disk Avail: 2.7 TB (3068897550336)
    Current 32-bit Software Install Path:
    Location = /Applications
    Disk Total: 2.8 TB (3115223613440)
    Disk Avail: 2.7 TB (3068897550336)
    Connected to CMS: 4.8.1
    Unable to login customer during authentication.
    Saving Account Settings: chantal forget
    Current Account: chantal forget
    Processed 5 installed products, totaling 4.1 GB
    Saving Account Settings: chantal forget
    Saving Account Settings: chantal forget
    --------------- Install Manager exited ------------------
    ~
    +++++++++++++++ Install Manager 1.1.0.28 starting +++++++++++++++++
    OS bits: 64
    Platform bits: 32
    Qt Version: 4.8.6
    Locale: fr_CA
    Running on Macintosh OS Unknown
    Current DateTime:
    Loc: mar. févr. 10 20:37:04 2015
    UTC: mer. févr. 11 01:37:04 2015
    Application Data:
    Location = /Users/McChantal/Library/Application Support/DAZ 3D/InstallManager
    Disk Total: 2.8 TB (3115223613440)
    Disk Avail: 2.7 TB (3068897181696)
    Reading dzInstall.ini
    Current Account: chantal forget
    Current Download Path:
    Location = /Users/Shared/DAZ 3D/InstallManager/Downloads
    Disk Total: 2.8 TB (3115223613440)
    Disk Avail: 2.7 TB (3068897181696)
    Current Content Install Path:
    Location = /Users/Shared/My DAZ 3D Library
    Disk Total: 2.8 TB (3115223613440)
    Disk Avail: 2.7 TB (3068897181696)
    Current 64-bit Software Install Path:
    Location = /Applications
    Disk Total: 2.8 TB (3115223613440)
    Disk Avail: 2.7 TB (3068897181696)
    Current 32-bit Software Install Path:
    Location = /Applications
    Disk Total: 2.8 TB (3115223613440)
    Disk Avail: 2.7 TB (3068897181696)
    Connected to CMS: 4.8.1
    Saving Account Settings: chantal forget
    Current Account: Account
    Processed 5 installed products, totaling 4.1 GB
    Saving Account Settings: Account
    Saving Account Settings: Account
    --------------- Install Manager exited ------------------
    ~
    +++++++++++++++ Install Manager 1.1.0.28 starting +++++++++++++++++
    OS bits: 64
    Platform bits: 32
    Qt Version: 4.8.6
    Locale: fr_CA
    Running on Macintosh OS Unknown
    Current DateTime:
    Loc: mar. févr. 10 20:38:48 2015
    UTC: mer. févr. 11 01:38:48 2015
    Application Data:
    Location = /Users/McChantal/Library/Application Support/DAZ 3D/InstallManager
    Disk Total: 2.8 TB (3115223613440)
    Disk Avail: 2.7 TB (3068897112064)
    Reading dzInstall.ini
    Current Account: Account
    Current Download Path:
    Location = /Users/Shared/DAZ 3D/InstallManager/Downloads
    Disk Total: 2.8 TB (3115223613440)
    Disk Avail: 2.7 TB (3068897112064)
    Current Content Install Path:
    Location = /Users/Shared/My DAZ 3D Library
    Disk Total: 2.8 TB (3115223613440)
    Disk Avail: 2.7 TB (3068897112064)
    Current 64-bit Software Install Path:
    Location = /Applications
    Disk Total: 2.8 TB (3115223613440)
    Disk Avail: 2.7 TB (3068897112064)
    Current 32-bit Software Install Path:
    Location = /Applications
    Disk Total: 2.8 TB (3115223613440)
    Disk Avail: 2.7 TB (3068897112064)
    Connected to CMS: 4.8.1
    Saving Account Settings: Account
    Current Account: chantal forget
    Processed 5 installed products, totaling 4.1 GB
    Product 12584-1 has the same name as 13340-1:She's Got Flair for V4
    Processed 813 products with 1563 unique product downloads

  • TotteTotte Posts: 14,062
    edited December 1969

    If you have the same problem with Smith Micro installer I'm pretty sure you have, accidentally or not, enabled some firewall software (the built in ort some third party) that prevents the softwares from opening connections as they are not listed in the trusted lists, which by default usually only holds Mail.app and Safari.app

  • feedesneigefeedesneige Posts: 21
    edited December 1969

    the problem with Smith Micro installer is solved.
    I had an old version of it.
    now it's working.
    and the problem with Install Manager Daz3D is pending...

  • TotteTotte Posts: 14,062
    edited December 1969

    If the account information is wrong, add a new account. The account box, last entry, add account..., then when you have added the new one and logged in, go to the "cog", accounts and delete the old one.

  • feedesneigefeedesneige Posts: 21
    edited December 1969

    the account information is not wrong, but it works only once.
    if i try to add a new account it say that this information (email) is already exists. And it's right, because it's the same as the last one.
    no the only option is to delete the first one and redo it...

  • TotteTotte Posts: 14,062
    edited December 1969

    When you log in in DIM, did you get an "Verify you account" or similar alert directing you to the accept the new EULA page (I think you can do that from you account page).
    DIM will not download until you have accepted the EULA.

  • feedesneigefeedesneige Posts: 21
    edited December 1969

    it's doing such thing when i first install the DIM.
    and the account is working very well but only the first time.
    after that the download don't work... just waiting
    then i force to stop.
    Restarting DIM, the account that first working don't...
    that's it.
    So I have to delete it and reenter it.

  • TotteTotte Posts: 14,062
    edited December 1969

    Do I understand this correctly?
    (a) You cannot log in via DIM, you get "access denied"
    (b) You could log in before, once, and download products.
    (c) you have enough diskspace (2.7TB free, so that is not the issue)
    What is in the DIM log after you have tried to log on via DIM?

  • feedesneigefeedesneige Posts: 21
    edited February 2015

    first I install DIM.
    I used it.
    It work well and download and install DAS studio but nothing else. I wait, wait and wait... until I force to stop.
    Restart DIM, the account that first work, don't.
    I have to delete it and reenter the same thing.
    It work again but it download nothing because DAZ studio was already downloaded and installed. I wait, wait, wait... until I force to stop.
    Restart DIM, the account that first work, don't.
    I have to delete it and reenter the same thing.
    It work again but it download nothing because DAZ studio was already downloaded and installed. I wait, wait, wait... until I force to stop.

    again...


    the space is not the problem.
    When I wait, it just does nothing. No message. Nothing.

    Post edited by feedesneige on
  • TotteTotte Posts: 14,062
    edited December 1969

    Does it show anything in the list of downloadable files?

    What does the figures say for:
    - Ready to download
    - Ready to install
    - Installed

    If you in the ready to install tab click in Download Filters, which items are checked? Do that correspond to what you want to download?

  • feedesneigefeedesneige Posts: 21
    edited December 1969

    forget it... it's working now.
    why? I really don't know.
    But for the first time, the account is working and the product downloading.
    so,
    thank you for your help.

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