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Daz Studio won't start

computersandmorecomputersandmore Posts: 131
edited December 1969 in Daz Studio Discussion

Okay guys. All of a sudden, NOTHING. A few days ago everything was working fine. Now neither my 64-bit nor 32-bit version will launch. No splash screen, no error message, NOTHING. I even downloaded and re-installed the 64-bit version and still nothing.

If I have the Task Manager open I can see the process pop up in there for a minute but then it just vanishes. Running Win8.1 here on a Core i7 machine, never had any problems until now.

Ideas?

Comments

  • nonesuch00nonesuch00 Posts: 18,293
    edited December 1969

    For something like that you need to look in your Event Viewer log files.

    Generally speaking, it sounds as if security was tightened on your machine and it's now preventing DAZ Studio from running. You can trying running as Administrator and if that don't working removing, re-installing, and running as administrator.

    Sometimes embedded trojans and viruses can be at fault though that's rare.

  • computersandmorecomputersandmore Posts: 131
    edited March 2015

    re-installed Daz 64-bit and tried running as administrator. same thing. as for removing I can't. it doesn't show up in the list of installed applications in Add/Remove.

    Post edited by computersandmore on
  • computersandmorecomputersandmore Posts: 131
    edited December 1969

    okay, removed through DIM and re-installed....still nothing. process runs for a few seconds (no splash screen) then closes without ever even showing up in the task bar. please help, this is crazy and I was in the middle of a project. thanks.

  • mjc1016mjc1016 Posts: 15,001
    edited December 1969

    What firewall software, if any, are you running?

    AV?

    It almost sounds like something has quarantined it.

  • computersandmorecomputersandmore Posts: 131
    edited December 1969

    just the built-in Windows 8 firewall. no idea why it would have suddenly quarantined it. also wouldn't removing/reinstalling it have fixed that?

  • computersandmorecomputersandmore Posts: 131
    edited December 1969

    okay...got it running but I had to make a new user account and it runs from there. what on Earth could be causing it not to run on one account but run fine on the other?? I'd really prefer not to have to log into a whole other account to use Daz.

  • mjc1016mjc1016 Posts: 15,001
    edited December 1969

    Usually, it doesn't. unless it is in conjunction with some kind of major security update...but since the latest version of Windows here is 7, I don't know if there have been any of those. If it was a 3rd party firewall, then they would have their own update schedule and could do it over night.

  • computersandmorecomputersandmore Posts: 131
    edited December 1969

    definitely not running anything other than standard Windows firewall and antivirus. working using the new account but it's a royal PITA because all of my other stuff is under the other account...

    there has to be some way to figure out what's happening. is there any way to log what's going on when it starts up?

  • mjc1016mjc1016 Posts: 15,001
    edited December 1969

    The log file generated by DS does include a lot of start up info, but if it fails it may not get written to...the log is in your DAZ folder in your AppData (not the content folder...the other one...not sure of the actual full path, but it should be something like users/your_user/appdata/Daz 3D/Studio4.

  • computersandmorecomputersandmore Posts: 131
    edited December 1969

    Okay, here is my log file:

    +++++++++++++++ DAZ Studio 4.7.0.12 starting +++++++++++++++++
    Platform bits: 64
    Qt Version: 4.8.6
    OpenSubdiv Version: 2.3.5
    Running on Windows 8.1, Build 9200, No Service Pack Installed
    CPU Information:
    CPU String: GenuineIntel
    CPU Brand String: Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz
    Cache Line Size = 64
    L2 Associativity = 6
    Cache Size = 256
    Stepping ID = 9
    Model = 10
    Family = 6
    Extended model = 3
    CLFLUSH cache line size = 64
    APIC Physical ID = 2
    Supported CPU Features:
    SSE3 New Instructions
    MONITOR/MWAIT
    CPL Qualified Debug Store
    Thermal Monitor 2
    x87 FPU On Chip
    Virtual-8086 Mode Enhancement
    Debugging Extensions
    Page Size Extensions
    Time Stamp Counter
    RDMSR and WRMSR Support
    Physical Address Extensions
    Machine Check Exception
    CMPXCHG8B Instruction
    APIC On Chip
    SYSENTER and SYSEXIT
    Memory Type Range Registers
    PTE Global Bit
    Machine Check Architecture
    Conditional Move/Compare Instruction
    Page Attribute Table
    Page Size Extension
    CFLUSH Extension
    Debug Store
    Thermal Monitor and Clock Ctrl
    MMX Technology
    FXSAVE/FXRSTOR
    SSE Extensions
    SSE2 Extensions
    Self Snoop
    Hyper-threading Technology
    Thermal Monitor
    Pend. Brk. EN.
    Physical Memory:
    Total: 7.8 GB (8470089728)
    Avail: 5.3 GB (5730717696)
    Virtual Memory:
    Total: 127.9 TB (140737488224256)
    Avail: 127.9 TB (140737263894528)
    Current Memory Usage: 32%
    Current DateTime:
    Loc: Wed Mar 11 21:42:59 2015
    UTC: Thu Mar 12 02:42:59 2015
    Temp Data:
    Location = C:/Users/Michael/AppData/Roaming/DAZ 3D/Studio4/temp
    Disk Total: 677.2 GB (727234637824)
    Disk Avail: 90.2 GB (96940228608)
    Locale: en_US
    No translator found.
    Creating Plugin Manager...
    Reading style definition C:/Program Files/DAZ 3D/DAZStudio4/resources/style/Darkside.style
    Creating Import Manager...
    Creating Export Manager...
    Creating File IO Preset Manager...
    Creating Save Filter Manager...
    Creating Asset IO Manager...
    Creating Image Manager...
    Creating Help Manager...
    Reading help index
    Reading help file C:/Program Files/DAZ 3D/DAZStudio4/docs/DAZ Studio/DAZStudioHelp.dsx
    Reading help file C:/Program Files/DAZ 3D/DAZStudio4/docs/Plugins/EXPExporter/ExPExporter.dsx
    Reading help file C:/Program Files/DAZ 3D/DAZStudio4/docs/Plugins/FBXExporter/FBXExporter.dsx
    Reading help file C:/Program Files/DAZ 3D/DAZStudio4/docs/Plugins/FigureSetup/FigureSetup.dsx
    Reading help file C:/Program Files/DAZ 3D/DAZStudio4/docs/Plugins/JointEditor/JointEditor.dsx
    Reading help file C:/Program Files/DAZ 3D/DAZStudio4/docs/Plugins/LayeredImageEditor/LayeredImageEditor.dsx
    Reading help file C:/Program Files/DAZ 3D/DAZStudio4/docs/Plugins/MorphLoader/MorphLoader.dsx
    Reading help file C:/Program Files/DAZ 3D/DAZStudio4/docs/Plugins/MorphLoaderPro/MorphLoaderPro.dsx
    Reading help file C:/Program Files/DAZ 3D/DAZStudio4/docs/Plugins/PolygonGroupEditor/PolygonGroupEditor.dsx
    Reading help file C:/Program Files/DAZ 3D/DAZStudio4/docs/Plugins/TextureAtlas/TextureAtlas.dsx
    Reading help file C:/Program Files/DAZ 3D/DAZStudio4/docs/Plugins/WeightMapBrush/WeightMapBrush.dsx
    Reading help file C:/Program Files/DAZ 3D/DAZStudio4/docs/inlinehelp.dsx
    Creating Multimedia Manager...
    Creating Authentication Manager...
    Creating Content Manager...
    Scanning Import folders...
    Scanning Content folders...


    It stops before it gets to "Creating Render Manager..." (which it shows in all of the old log files, when the software was working).

  • computersandmorecomputersandmore Posts: 131
    edited December 1969

    any help? I've submitted a ticket to Daz but still haven't heard back from them yet.

  • computersandmorecomputersandmore Posts: 131
    edited December 1969

    guess I really stumped them. haven't even heard back from the Daz guys yet :(

  • mjc1016mjc1016 Posts: 15,001
    edited December 1969

    Got me stumped...

    I'm still going with some update...either OS or security software blocking it. But if you've are just running the vanilla Windows security software, I don't see that as doing it.

  • computersandmorecomputersandmore Posts: 131
    edited December 1969

    exactly. and I'm far from a computer-newb. I know pretty much every OS on the planet inside and out, I know my software and hardware backwards and forwards and I cannot see a single thing that would prevent a program from running under one Windows account yet allow it to run under another. Possibly some kind of preference files got messed up...but a re-install of that software should correct the issue.

  • mjc1016mjc1016 Posts: 15,001
    edited December 1969

    computersandmore said:
    exactly. and I'm far from a computer-newb. I know pretty much every OS on the planet inside and out, I know my software and hardware backwards and forwards and I cannot see a single thing that would prevent a program from running under one Windows account yet allow it to run under another. Possibly some kind of preference files got messed up...but a re-install of that software should correct the issue.

    Unless it was account permissions....but they just don't change, overnight...unless you're rooted. And most rootkit attacks I've dealt with don't actually prevent anything, except maybe security software, from actually operating...they want to remain hidden and transparent.

  • computersandmorecomputersandmore Posts: 131
    edited December 1969

    wow. three days and still no reply from Daz. I'm guessing they're stumped too. This really sucks. I'm having to switch back and forth between accounts to get anything done and that is a massive pain when you've got stuff so well established under one. No way in hell am I migrating accounts or re-installing windows for one piece of software that just refuses to run under my regular friggin account. Man this is aggravating.

  • Richard HaseltineRichard Haseltine Posts: 102,337
    edited December 1969

    Have you opened a support ticket? The forums are user-to-user, not DAZ support.

  • computersandmorecomputersandmore Posts: 131
    edited December 1969

    yes, that's what I'm saying. even Daz is stumped.

    finally heard back from them but it's all the same stuff I've already tried. the ONLY thing different between when it was running and now is that I ran a system sweep with System Mechanic and cleaned up a bunch of junk registry stuff and other types of clutter. Even thought about that and restored to a previous registry but still nothing.

  • mjc1016mjc1016 Posts: 15,001
    edited December 1969

    The part that's got me scratching my head is that it works in another account...which to me screams security/policy settings.

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