Ticket?

dennisgray41

_I filled out the ticket. Do they answer by email or the messages in my account? How long does it take?

Faeryl Womyn

They answer by email. How long it can take varies, could be a few days to a few weeks to a few months.

Catherine3678ab

Within a reasonable time you should receive a confirmation email that they got the ticket.

As time progresses, you can go to Help > sign in and click on your name there to click on Check Activities. They answer in the tickets there but you also receive an email letting you know what's said too.

Novica

If it's for a refund (since I just asked for one) it takes 1-3 days, usually 2-3. It depends on what your ticket was for, and if you provided all the information they need to speed it up. For instance, if you ask for a refund and don't provide the SKU, it may take longer. If you don't say what type of refund you want, they have to query you. So if you put everything you can think of to help them in the ticket, it may speed up the process. But bottom line, depends on the subject of the ticket and how complicated it is. (Aka refunds based on promos which rely on buying other things to get the discount, etc) 

Richard Haseltine

Faeryl Womyn said:

They answer by email. How long it can take varies, could be a few days to a few weeks to a few months.

There will be emailed copies of any responses, but the responses appear in your account in Zendesk - click your name, once logged in, and check My Activities (assuming you were logged in when you opened the ticket).

McGyver

I recently became aware that some tickets are responded to by carrier pigeon, which is why some people say they never received a response.

Usually carrier pigeons are employed when there are too many tickets to respond to at the moment or a response ticket gets jammed in the outgoing Internet Tubes which lead to people's email buckets. 
To avoid clogging up the narrow internet tubes with too many outgoing response tickets, DAZ employs several retired carrier pigeon wranglers from the United States Army Pigeon Service (USAPS), the method is referred to as "IP over Avian Carriers (IPoAC) and although the method suffers from horrific latency it's packet loss ratio is only around 55%, which is pretty good for a bunch of surly birds that you'd normally find in the park, eating pizza crusts or pooping on statues.

The method does have its downsides though. 
Depending on where you are in the world, these pigeons may have to travel thousands of miles or across vast oceans filled with hungry sharks. 
While the pigeon is the shark's greatest natural enemy, they aren't really terrific swimmers, which is why they usually get eaten fairly quick... but you put a shark on land and pigeons will make short work of them.

But vast distances can be a huge impediment to successful, timely delivery of a response ticket... especially if there are daunting natural barriers like high mountains or volcanoes in your neighborhood.

Forget it if you live or work on the International Space Station.

Often pigeons will get blown off course by a storm or get eaten by a hawk (technically known as "Unintentional encapsulation by a bird of prey")

The other problem with using pigeons seems to be, that like many other things at DAZ, it's not officially mentioned*, so nobody is aware that the pigeon staring longingly** at you in your yard or pecking at your window is actually trying to deliver a very important time sensitive message to you from eight months ago.

Most people shoo them away or douse them with pigeon spray, never realizing they are carrying their response ticket from 2015. 
Granted this could be avoided by not having narrow internet tubes or announcing that the carrier pigeon program is real and not the satirical invention of a madman hellbent on spreading disinformation because he doesn't like using Facebook for that sort of thing.

So the next time you are beating the stuffing out of some stray ratty pigeons that flew in the window and landed in your cereal bowl while you were eating breakfast, remember to check it's mangled corpse for a message canister which will likely hold your response ticket that you complained was never sent.

 

Further reading:
https://en.wikipedia.org/wiki/United_States_Army_Pigeon_Service

https://en.wikipedia.org/wiki/IP_over_Avian_Carriers

httpss:///daz3d.comm/daz-official-secret-carrier-pigeon-response-ticket-program 

 

 

 

*You know, like when you can't figure out something and you ask about it and the response is basically "It's clearly announced or mentioned in comment 2,735 on page 87 of a 3450 comment, 98 page long thread made out of 37 vaguely similar merged threads, titled nothing like what you'd think might be remotely related to your question or quandary".

**Please note this might not necessarily be a carrier pigeon staring longingly at you... sometimes regular pigeons genuinely fall in love with people for no apparent reason at all... perhaps this could even be an old reincarnated lover from another lifetime or something like that... so even if it's not a carrier pigeon, don't write this encounter off... Especially if you are curious or willing to experiment a bit and the pigeon is really hot.

 

 

Disclaimer: This post and all the randomly assembled words herein is in no way meant to portray any particular pigeons, living or beaten to death with a broom, nor is it meant to imply that most pigeons are actually dirty filthy statue poopers looking for cross-species romance. 
Carrier pigeons are in fact hard working statue poopers who have saved countless human lives throughout history due to their tireless efforts to go to random addresses for inexplicable instinctual reasons.