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Daz3d Tech Support

myotherworldmyotherworld Posts: 620
edited February 2022 in The Commons

I have read a lot of stories on the forum about poeple not having much joy with Daz3d Tech Support.

Well heres my tale

At 12:03am I sent in a ticket about a item not working.

At 18:40pm (same day) I get a reply with a video. Telling and showing me what I was doing wrong.

I am now happy.

I just what to say Thanks to Daz3d Tech Support

Post edited by myotherworld on

Comments

  • FSMCDesignsFSMCDesigns Posts: 12,776

    very nice, glad they got you sorted out.

    Now get ready for all the negative posts, LOL

  • PerttiAPerttiA Posts: 10,024

    Negative post cheeky

  • marblemarble Posts: 7,500

    Nothing wrong with posting about a good experience. Glad to know that it was good.

    Nothing wrong either with posting otherwise experiences ... isn't that what a forum is for?

  • GranvilleGranville Posts: 696

    Great to hear! Way to go DAZ.

  • davesodaveso Posts: 7,150

    its -10F wind chill here

  • PerttiAPerttiA Posts: 10,024

    daveso said:

    its -10F wind chill here

    Have you sent a ticket? 

  • gsil247gsil247 Posts: 224

    Good for you. I've gotten both negative and positive results from Daz. I have learned that it really depends on the person. Some people just aren't very good at their job and it shows. And some people are really happy to help others. 

  • maikdeckermaikdecker Posts: 2,752

    gsil247 said:

    Good for you. I've gotten both negative and positive results from Daz. I have learned that it really depends on the person. Some people just aren't very good at their job and it shows. And some people are really happy to help others. 

    And probably with some problems it might depend on the PA from whom the product is, about which the help request is...

    Example (without PA details): I got me a nice clothing set two days ago, which had a part that had morph sliders not working... reported it and it got updated today... and I've got a pose pack that is missing two poses shown in the promo and the "what's included", which could be reproduced by the support person, but is still not solved after 10 (ten!) months (!!!). Nothing the support can do about, I guess, when the PA seems to ignore bug tracker reports?!?

  • TJohnTJohn Posts: 11,221

    PerttiA said:

    daveso said:

    its -10F wind chill here

    Have you sent a ticket? 

    laugh Thank you! I laughed until I stopped, smiley 

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