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Could not find file....

kenji.m9189kenji.m9189 Posts: 0
in The Commons

I'm the beginner. I downloaded and installed Viviy figure that I bought in Daz store by using Daz install manager but it says "Could not find file..." as the attached pic2 and also tried manual downloading, however it still says "Could not open file...". Does anyone know how to fix this error. Thank you.  

Pic1.JPG
2113 x 1496 - 153K
Pic2.JPG
2118 x 1466 - 292K
Pic3.JPG
2122 x 1476 - 300K

Comments

  • PerttiAPerttiA Posts: 10,024

    It's probably because of the non-english characters in the path.

    Having your content on onedrive is also not a good idea, but doesn't prevent DS from seeing the content.

  • GordigGordig Posts: 10,174

    Actually, the problem appears to be that they installed through DIM, but DS is looking for the files in the Daz Connect folder. 

  • PerttiAPerttiA Posts: 10,024

    Gordig said:

    Actually, the problem appears to be that they installed through DIM, but DS is looking for the files in the Daz Connect folder. 

    Missed that...

    That means the product is also installed within DS with DAZ Connect, but the problem is probably still the non-english characters in the path. 

  • jjoynerjjoyner Posts: 636
    edited February 2022

    On a few occasions, I have found that after I installed a product (oftentimes a manual install of a free item from another site) and then tried to open the product in Daz Studio, I would get a similar file not found dialogue box.  In most cases, I discovered that the vendor had either placed a file in a location other than where the product was looking to find the file or the file was missing altogether.  Site mail usually clarified the situation if I could not correct the file location issue by manually moving the file to where the product needed it.

    Post edited by jjoyner on
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