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cridgitcridgit Posts: 1,757
edited December 2022 in The Commons

​Redacted

Post edited by cridgit on

Comments

  • HaruchaiHaruchai Posts: 1,978

    cridgit said:

    I've complained here profusely over the past few years about the number of tickets that go unanswered or closed without being resolved. So I thought it would only be fair to give credit where credit is due.

    Just this week I've had 15 new tickets resolved within a few days, and some of them even those "small things" that have gone unanswered in the past. This really is encouraging and I hope it is a sign that DAZ has finally decided to start taking the tickets seriously. Please continue in this direction.

     

    Yes, credit where it's due they are back. My latest ticket was responded to in hours and resolved within a day. 

  • McGyverMcGyver Posts: 7,066

    In some types of Customer Service personnel it's cyclical...  they emerge from hibernation after several years, respond to numerous tickets for several days, mate and then build new cocoons underground and hibernate for several more years... hopefully this is not the case.

  • FSMCDesignsFSMCDesigns Posts: 12,776

    15 new tickets in a week??!! no wonder they are behind. I am usually one a month if that.

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