H E L P....!

ywaters2_743867c1b7

I brought the Skin Builder but for three days now I have not been able to use it. It freezes my computer every time I try to apply a texture. I'm really frustrated as I like the way your ad looks, but that is not helping me. Also, I cant seem to find any tutes on this skin builder. Could someone please help me? Or how could I receive a refund?

BeeMKay

Have you installed "Reality 4.0"? If yes, that is what might cause the freezing - it does for me whenever I load a skin texture. Just give the system a few moments to catch up.

As for the tutorial, according to the Readme, you can find it here:
http://docs.daz3d.com/lib/exe/fetch.php/public/read_me/index/18862/18862_skin-builder-tutorial.pdf

It's also part of the package, but you will have to access it manually in your content library:
/ReadMe's/SkinBuilder Tutorial.pdf

ywaters2_743867c1b7

No I dont have reality installed. This is getting very frustrating. The ad photos look great. That is what helped my decision to buy the product. I will take a look at the tutorial. If I cant get it to work, I think I would just like a refund. There is no use in having something I can not use....:- {

Scott Livingston

Skin Builder uses the LIE (Layered Image Editor) which can cause a lag when it's loading...in my experience, sometimes this is measured in seconds, sometimes in minutes. It's annoying, but it's simply a result of the fairly complex calculations that the computer is performing in order to layer the various texture elements together, from what I understand. The tutorial that lee_lhs linked to has information on the first page about speeding up viewport performance...that can help with this issue.

ywaters2_743867c1b7

I think I would rather prefer a refund. If I knew this would happen, I would not have spent 35-36 dollars to get it. What an annoyance! Could anyone tell me how I can receive a refund?

Chohole

Use the contact us button at the bottom of the page and file a help request to Sales Dept