New product problem: "Iray Ghost Light Kit One" does not install

I bought the new Ghost Light product called "Iray Ghost Light Kit One" today (see attachment) and found that when installed through DIM it shows up in Products through DS, but not in Smart Content. When I select it in "Content Library" and ask to see it in Smart Content I can't find it. Does anyone know what's up with that?

Iray Ghost Light Kit One install problem.png
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Comments

  • Interesting. I hope the creators of this product are reading this. Since the product seemed accessible from "Content Library," but not "Smart Content" I decided to select "Create Catagory From" after left-clicking this product in Content Libray. Then I selected "Lights" and again "Light Sets" as destinations. Bingo. There are now Smart Content selections for me. What does this mean? The creators of this product simply did not set Smart Content destinations.

  • Richard HaseltineRichard Haseltine Posts: 100,833
    edited March 2022

    It should already be a product, what might be lacking would be category or compatibility settings. Mine is isntalled through Connect, it has files in Materials, Props, and Shaders

    Post edited by Richard Haseltine on
  • Hi. I did install it into Smart Content after I chose "Create Catagory From" and left-clicking the Library Content reference-- then chose the "Lights" category to place it in. I don't see any Prop files though. Here's what I got when I selected the "Light" tab within the product (see attachment). Do YOU have any green-colored prop files? Everything I have in all tabs is colored yellow, like Materials usually is.

    Iray Ghost Light Kit One - Files.png
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  • Richard HaseltineRichard Haseltine Posts: 100,833

    Those are props, though - that is how the lights load.

  • john_97a982cejohn_97a982ce Posts: 314
    edited March 2022

    Thanks for the verification on that. These two snapshots show how I added this from "Library" to "Smart Content."

    01 - Add Smart Content from Library.png
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    02 - Add Smart Content from Library.png
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    Post edited by john_97a982ce on
  • FYI: I just found the same problem with SKU 83729 "Clean Bark Shaders," if someone wants to know. I did try re-installing, but it wasn't added anywhere in Smart Content, only Content Library. I added it myself, using the process above.

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