Cute3D Beautiful Skirt install fails
marble
Posts: 7,500
I have downloaded this 5 times now using DIM and every time the install fails. The download (huge: 133Mb) does complete 100% but then fails immediately on the install phase. I am a little dubious about trying a manual download with because I'm not sure where everything goes now that Runtime's are not used.
The log shows:
Installing product : Cute3D's Beautiful Skirt
Could not extract file : /Users/myusername/Documents/DAZ3D/DIM Content/data/Cute3D/BeautifulSkirt/BeautifulSkirt/Morphs/Cute3D/BeautifulSkirt/09.dsf
Product installation failed : Cute3D's Beautiful Skirt
Install Queue finished in 0 min 0.4 sec.
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Comments
Have logged this with DAZ support. Awaiting response.
Have you tried downloading it manually and then placing the file in the same folder that they DIM downloads to and then trying to get it to install from that file?
Same issue. Installer zip is corrupt.
Same issue here. Just downloaded it and tried it. Fail as well.
Here's a screenshot of the failed file in the archive:
Confirmed. The file is broken - fails CRC test in WinZIP.
Has anyone raised a SnailZEN support ticket yet? I don't want to duplicate.
No idea what SnailZen is but, as I said above,I have logged it from the Help screen support form. Usually takes at least 24 hours for a reply.
I would try that except - if there really is a corrupt file in there - I would rather let them fix it and then use DIM.
No idea what SnailZen is but, as I said above,I have logged it from the Help screen support form. Usually takes at least 24 hours for a reply.
Sorry, I missed that. OK. 24 hours is an absolute minimum.
SnailZEN is the word I use to describe the DAZ support system, that was once based on a system that I believe was/is called ZEN. The name comes from the image of setting a snail crawling across your garden patio. You set it off, then go away for a few hours, or maybe a week's holiday; you come back and either it's only moved a couple of centimeters or it's been eaten by a passing bird.
When it comes to problems with a file sending a ticket to support, using Technical Support as the dept, will confirm that it is more than one person having the problem. Technical support tickets will obviously take a little longer to clear than some other tickets, simply because it is a technical problem which needs to be sorted out.
I selected Sales Support because it is a product I've just purchased but can't install. It should not be the responsibility of the customer to guess how a problem fits a certain departmental label. If you are saying I've wasted my time by logging it with Sales Support, then something is wrong with the system. How hard can it be to pass from one department to another? We are not dealing with Microsoft here.
OK I was not stressing the Tech support part, but rather saying that multiple people submitting tickets on problems like this will only serve to highlight that there is a problem which is affecting more than one person,
Sorry if I misunderstood your point. By all means, everyone, go ahead and log it as well :)
Support let me know that they are aware of this bug and are working on it.
We shall see how fast this snail can move ;)
I opened a tech support ticket on May 3rd, 08:23 DAZ time. Sure, that was a Sunday, but the whole Monday went past ...
Apparently it takes time to create a new ZIP file ...
I'm thinking it could take a couple/few days. Working in IT I can tell you there's more involved than just replacing a zip file. They need to confirm in the copy on the server that it's corrupt on their end and not something happening in transit through DIM (that would be a whole other ball game). They may then need to replace it with a backup copy and test it as well. If that doesn't do it, they would have to go back to the creator and have them check and possibly recreate the file(s) that 's causing the issue.
Plenty of background stuff happens and it all takes time.
These guys are pretty good at their job, so it'll get done. Just give them some time.
Sounds like about half-an-hour, tops, then. :)
Sounds like about half-an-hour, tops, then. :)
Then you don't work in IT!! hahahaha
Just discussing things takes a couple hours!
Only 30+ years in tech support but, hey - if that's the way it works now, I'll take your word for IT.
Only 30+ years in tech support but, hey - if that's the way it works now, I'll take your word for IT.
In my experience, that IS indeed the way it works in IT. Not all simple problems are actually "simple to fix", your 30+ years of experience notwithstanding.
Life is not perfect, especially when you work in IT. That's why we have tech support people in the first place, and we have human resources, and project management/problem management systems to help keep things running smoothly. In companies large and small there are planned priorities, workload balancing issues, ongoing project deliverables, and customer or management-imposed emergencies.
And then cr*p that just happens but must be dealt with all the same.
Right now I'm dealing with all of these in my own job. My department has 20% people out on medical leave, 18-25% rumored to be retiring by end of year with no chance of hiring replacements, 12% currently on vacation, and at least one with a close relative having a touch-and-go situation which could pull that person off of their assigned duties for several days. There are 6 projects driven by customers, the same number being driven by management, a few driven by internal team needs, an average range of 2 to 8 reported production problems per day, and meetings, meetings, meetings, all to discuss every minute detail of projects not even scheduled to begin until Q4 or after the holidays.
So yes, sometimes a "simple thing" can take some time to fix, even if it's just a broken zip file. Most people I work with do prioritize customer problems higher, and I'm sure DAZ is the same, so if it takes 2-3 days, you'll just have to deal with it. Micro-aggressive comments from people purporting to have 3+ decades of experience really just reveal that even experienced people can be ignorant (at best) or unsympathetic (at worst) of the complexities of working in any organization. >:(
Sorry for the rant, but thanks for letting me vent. :-)
Looks like it's fixed! I downloaded it again last night and it installed.
Or I may just have lucked out. Either way, I'll take it! haha
Micro-aggressive comments from people purporting to have 3+ decades of experience really just reveal that even experienced people can be ignorant (at best) or unsympathetic (at worst) of the complexities of working in any organization. >:(
Sorry for the rant, but thanks for letting me vent. :-)
Accusing me of being aggressive (micro or otherwise) is unfounded. Nothing I said was intended to be aggressive. But then you go on to accuse me of lying ("purporting to"), ignorance and lack of sympathy. I would ask you: who here is being aggressive? Didn't you consider your own condescending remark ("Then you don't work in IT!!") in the least bit aggressive?
For the record, I spent 10 years with with Hewlett-Packard and 20 with other organisations, large and small. Mostly that was in the field, talking to customers face to face. After health problems I was restricted to telephone support for paying (support contract) customers.
By the way, I did not post the original "Snail" remark - perhaps you should look back and check your facts.
I think it is time for the obligatory "Please keep it Civil Post" So this is it.
Support have confirmed it is fixed and I have downloaded and installed without a hitch this time.
:)
Mine was fixed yesterday.
And I think the turnaround on this problem was just fine.
No complaints from me either :)