Loading...
> >

Did anyone else's Daz+ subscription renew despite not being marked as "recurring"?

ShortlegDoggoShortlegDoggo Posts: 117
edited April 2022 in The Commons

I already have Daz+ for the next year and have checked many times to make sure it was not marked as "recurring" in my account either on Daz or PayPal, including a few days ago, before my subscription was supposed to renew. I was already charged full price automatically once and learned quickly. I just received a notification that Daz withdrew $70 from my bank account. I went to check my account and saw that it had indeed renewed. My account does not have "recurring" checked off. 

Has this happened to anyone else? Do I have any hope at all of getting a refund? The last time this happened, they said I wasn't eligible for a refund because the system had automatically checked off "recurring" and it was my fault for not noticing it. This time, though, I made sure that wasn't the case. I checked and double-checked that my subscription was not going to automatically renew. I'm having a hard time wrapping my head around the fact that the system apparently thinks I should just be stuck with a perpetually renewing full price Daz+ subscription.

I need every penny right now... sick to my stomach over this.

daz redid subscription.png
678 x 557 - 39K
Post edited by ShortlegDoggo on

Comments

  • Cris PalominoCris Palomino Posts: 11,617
    edited April 2022

    This needs a ticket with screenshots.

    Edit: you can also dispute with PayPal which is pretty straightforward.

    Post edited by Cris Palomino on
  • ShortlegDoggoShortlegDoggo Posts: 117

    Cris Palomino said:

    This needs a ticket with screenshots.

    Edit: you can also dispute with PayPal which is pretty straightforward.

    Thank you, I'll submit one. I was concerned opening a dispute with PayPal would get my account here banned--that wouldn't happen?

    I appreciate your time.

  • Richard HaseltineRichard Haseltine Posts: 102,407

    LongRedDog said:

    Cris Palomino said:

    This needs a ticket with screenshots.

    Edit: you can also dispute with PayPal which is pretty straightforward.

    Thank you, I'll submit one. I was concerned opening a dispute with PayPal would get my account here banned--that wouldn't happen?

    I appreciate your time.

    It might be well to open a ticket with Daz first, so that they know what is happening, but if it is a PayPal issue it should be down to PayPal to sort out

  • Cris PalominoCris Palomino Posts: 11,617

    LongRedDog said:

    Cris Palomino said:

    This needs a ticket with screenshots.

    Edit: you can also dispute with PayPal which is pretty straightforward.

    Thank you, I'll submit one. I was concerned opening a dispute with PayPal would get my account here banned--that wouldn't happen?

    I appreciate your time.

    I had to dispute once and it was taken care of pretty quickly as I recall. 

  • ShortlegDoggoShortlegDoggo Posts: 117

    Thank you both so much. I'm breathing a little more easily now!

Sign In or Register to comment.