New layout for order acknowledgement email?
namffuak
Posts: 4,176
This popped into my email today as an acknowledgement for my order. I give it a D- for formatting.
1) White text on black background - not acceptable in email
2) No reference to order number or date in the body
3) Quantity abbreviated as Qty - and not enough space allowed for three letters
4) Price labelled as Subtotal and again not enough space allowed
5) SKU split as (again) not enough space allowed
6) Price left-justified from the looks of it, with not enough space allowed - low order digit of cents dropped to next line
Trouble ticket 409409; I specified that once these issues are corrected I want this and any additional incorrectly formatted acknowledgements resent.
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Comments
Huh, I also submitted a help request about the white text on black. I figured it must be an unintentional error. Maybe not. It is definitely not an improvement, though. I've only placed one order since this started, I guess. My order confirmation does contain the order number and date in the body as well as in the email subject, and mine is formatted with wide enough columns. Maybe the app you are using to read the email is messing with the formatting. I'm using Outlook.
It might be that the Name of 1 or 2 products is too long, throwing the other fields out of whack.
My order receipt has room for the SKU and Money but the names are shorter.
I guess some people are luckier than others, I tried reading my last email receipt on 3 different computers, 3 different screen resolutions and 2 different browsers. None of them show a Date or an Order Number. I filled out a Help Ticket asking them to resend me a confirmation email with all the information included. And yes I know this info should be in my account, but I have orders that show items with no catalog number and a name that simply says "Unknown Product (0)" with a price. Not including this information in the receipt is unacceptable to me.
This is what I see. I get order number and date. I haven't ordered anything since April, so maybe they changed again since then.
The last order I made which involved money also had the order and date info as yours does.
But there had been one email before I started receiving these black emails which were basically blanks. That situation was corrected within the day however new emails were not sent out AFAIK.
It appears that as they are newing and improving their emails that certainly if one wants to send them them a CS message, this is the time to do so.
I got the white text on black too and I'm using Thunderbird. And I am not getting order number and date either. The last one I got in April did have the order number and date, but the two so far in May have neither.
My last order was in April, so they must have changed it for the worse since then.
I wish they'd stop meddling with stuff that isn't broken and spend their time on fixing stuff that is broken, like store search.
New email (Thunderbird) format arrived this morning (UK Time), text now black on white (white box over black background), No Order Number, No SKU, No Quantity. No time to set up screen capture as about to leave for work.
First one is from a few days ago. Second one is from today. Viewed in Firefox
I didn't realize it yesterday, but my order confirmatioon also doesn't have the order number. I use Gmail on Google on an iMac for all my purchases with Daz3D.
What is going on at Daz? Although I come off as an idiot, I did manage computer rooms, help with database design for supply purposes and an order number, or adverse event number is critical for reference purposes. What are we supposed to use to prove or refer to if Daz3D was bought or closed down and whomever took over their store destroyed their records 'by accident' and we had no access to our order history?
And Daz, that pale grey on white is very hard to read, same for the white on black. Please go back to your old format.
I just got a 'Thank You for Your Purchase' order confirmation email and I am happy to report it is now backto black letters on white backgroun and countain the important information including order number and date. Thanks, DAZ, for fixing this.
All framed in black, but I can live with that - "Subtotal" is now "Price", the sku and price are correctly formatted, the order number and purchase date are present. Good recovery - from something that should have never been set live in the first place.
Yeah, I don't like it. It's ugly, and doesn't include the order number. Properly formatted, the first dollar amount in a column should show the dollar sign, but subsequent addends should not. The sum gets the dollar sign again. I guess someone's job description includes changing things constantly, for better or for worse, and so this is the kind of thing we get.
And product categorization. Thanks to you and AllenArt speaking my mind for me, I can leave less comments.
I still have the Order # and purchase date, but I much prefer having the Order # IN THE SUBJECT OF THE EMAIL AS IT FORMERLY WAS. Wow. You can't make this stuff up.
I placed an order for a freebie, just to see what they have done now. Yup, now all we get for the order confirmation subject line is the ambiguous "Thank you for your purchase!".
I'm waiting to see what other email filters they break for me.
Not only is quality control missing in this change, there seems to have been no real-world testing done by the developer before turning it loose.
I don't even understand what goal they could have had in making a change at all. Does anyone notice any new information that has been added that could be useful?
I didn't notice anything different ;)
And today's version:
An improvement, but still looks like someone's Intro to Computing homework assignment.
If you have to find a particular order, you'll either have to mouse over every email to see which one has the invoice or open emails until you find it, depending on your browser. During the Storepocalypse, Daz cancelled 23 of my orders; I had to repurchase the items in those orders, but I had to provide Sales Support the old prices so that Daz would honor them (this was back when only the emailed invoice contained the price you paid for an item; the site invoice only had the list price). This was not a small task, but it would have been even more ill-will-inducing if I had to open every email to find out what's what.