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Purchase error!

Harkonnen1969Harkonnen1969 Posts: 131
edited June 2015 in The Commons

I just made a purchase which supposed to have 66% discount on the price, I thought that I had completed the purchase but it was not completed. I came back to it after a while but noticed it has not been finalized. the price was supposed to have been around $27 but ended up being $54 dollars as just was a few minutes over the deadline! Is this just an expensive mistake or can something be done about it? I noticed you're still advertising the sale even though there is not discount!

Post edited by Cris Palomino on

Comments

  • Cris PalominoCris Palomino Posts: 11,706
    edited December 1969

    This needs to be handled through a help request here:

    https://helpdaz.zendesk.com/requests/new

    The DAZ forums are peer to peer and only DAZ can resolve this for you.

  • Harkonnen1969Harkonnen1969 Posts: 131
    edited December 1969

    I did panic a bit as I was in a rush to pay for the stuff before it was too late, I feel a bit silly now!

  • Cris PalominoCris Palomino Posts: 11,706
    edited December 1969

    No worries. We wanted to wait till we saw you read the response. Since it can only be handled by DAZ, we will lock it now.

This discussion has been closed.