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can not export or save model files

terryhubbard_fa33094c7dterryhubbard_fa33094c7d Posts: 4
in Hexagon Discussion

As of yesterday, my Hexagon app stopped saving or exporting. I have deleted plists, reinstalled, restarted, but to no avail. When I try to do it it defaults to a '.ply' file, which is saved as an empty folder. WTF happened? Anybody?

Screen Shot 2022-07-05 at 10.27.05 PM.png
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Screen Shot 2022-07-05 at 10.26.55 PM.png
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Screen Shot 2022-07-05 at 10.26.38 PM.png
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Comments

  • Wee Dangerous JohnWee Dangerous John Posts: 1,605

    No idea, never come across this before. All I can suggest is to reset your reset your preferences to default which you'll find in the Edit menu.

    If you cannot get it to work may-be fill out a ticket via the "Contact Us" below.

    Anyone else come across this issue ? 

  • Catherine3678abCatherine3678ab Posts: 8,401
    edited July 2022

    Never [so far] had that problem here either.

    You may have thrown Hexagon a curved ball ... try exporting an .obj to the Desktop [avoiding any folders with a "." in their name, or subfolders of such folders.

    First though, I'd go with Wee Dangerous John's idea of Resetting the Preferences to default, accept, close/open Hexagon ... adjust some of those default settings such as nixing the call home for updates, etc. Create a sphere, export an .obj to Desktop ... hopefully it'll work now. [and don't have a period in its name either]

    Post edited by Catherine3678ab on
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