Loading...
> >

Didn't receive a gift card

MickeyHoMickeyHo Posts: 13
in The Commons

Hi, it's my first time buying a gift card. After clicking "Place order" and seeing the "Processing" screen, nothing happened, the item still remains in the cart, and there is no order history, nor a gift card in my email including the junk/spam folder, but my bank sent me an email that says the payment was successful. Has anyone experienced this before? I have contacted the customer support but they haven't replied yet.

Comments

  • SevrinSevrin Posts: 6,309

    Yeah, you're gonna need to wait on CS.   I have bought a lot of gift cards, and never had this issue.

  • Catherine3678abCatherine3678ab Posts: 8,387

    Try clearing the browser cache. Sign back in to the store and check your Orders. It just might be there. Hope so.

  • MickeyHoMickeyHo Posts: 13

    No, I just checked it, it isn't there. But it looks like the amount hasn't been deducted from my account yet so at least I haven't lost anything for nothing. Thank you.

  • JOdelJOdel Posts: 6,288

    I bought a GC in the last sale for them and for the first time, I never got the email with the code for it. Put in a ticket and was told that the code would be in the record of the order in my account. It was, but it's  the first time I had to go and look for it there to get it.

  • SevrinSevrin Posts: 6,309

    I didn't get the email for my last one, which was end of May.  Thinking it was just delayed, I went and got the code from my order, but then it never did end up arriving.

    Unfortunately, my credit card did get charged, though.

  • frank0314frank0314 Posts: 14,258

    Daz is aware of this issue with the emails not going out.

  • SevrinSevrin Posts: 6,309

    frank0314 said:

    Daz is aware of this issue with the emails not going out.

    I guess they're just to busy with the metaverse to deal with something as silly as email. 

Sign In or Register to comment.