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Iray presets question

CMKook-24601CMKook-24601 Posts: 200
edited December 1969 in Technical Help (nuts n bolts)

are the Iray preset shaders that come with Daz Studio 4.8 considered to be merchant resources? or just the iray base or none of them or?


I am asking here cause I asked support 11 days ago and haven't gotten a response. (Daz support has some of the worst response times ever!)

Comments

  • barbultbarbult Posts: 24,820
    edited December 1969

    I don't know, but that is a good question. I've never had to wait that long for a CS response. It is usually a day or two for the canned response and then a day or two more for a real response. Maybe the email from them to you got lost. Have you tried looking at your submitted requests online to see if there was a response there? If you find the request with no response, add a comment to get their attention again. Maybe it slipped through the cracks somehow.

  • CMKook-24601CMKook-24601 Posts: 200
    edited December 1969

    barbult said:
    I don't know, but that is a good question. I've never had to wait that long for a CS response. It is usually a day or two for the canned response and then a day or two more for a real response. Maybe the email from them to you got lost. Have you tried looking at your submitted requests online to see if there was a response there? If you find the request with no response, add a comment to get their attention again. Maybe it slipped through the cracks somehow.

    yes and bubkis and submitted an additional comment to try and "bump" it.
  • CMKook-24601CMKook-24601 Posts: 200
    edited December 1969

    So, it took me submitting a ticket about my original ticket (15 days after the original) on this to get any reply, but rather than answer the question they told me contact a certain email address, I did this... guess what? it has been 9 days since that and still no answer! This is complete and utter bullpucky! I am trying to complete a project and their utter refusal or inability to answer what I would think is a basic question has left it at a screeching hault. This matters to me, unlike some people making stuff for Dazstudio to sell is not a hobby for extra cash, I am unemployed and it is one of very few ways I have to make money (no I don't have a store here yet I have one on renderosity)... So, it would be nice if some one who knows could give me an answer... or maybe I will just have to assume that since the original uber surface was considered a merchant resource that the iray surfaces that come with 4.8 are merchant resources as well and just move forward with my project, cause frankly I can't afford to wait any longer for a response...

  • Richard HaseltineRichard Haseltine Posts: 102,591
    edited December 1969

    Presets you create yourself would not be a problem, presets made by modifying the defaults might be - and as a merchant you cannot just assume. Who or what were you told to contact? PM me if you don't want to post an email in public.

  • CMKook-24601CMKook-24601 Posts: 200
    edited July 2015

    Richard Haseltine said:
    Presets you create yourself would not be a problem, presets made by modifying the defaults might be - and as a merchant you cannot just assume. Who or what were you told to contact? PM me if you don't want to post an email in public.

    the email I was given was pa@daz3d.com
    and I don't want to assume anything, but I am not sure if I can ONLY use the Iray uber base or if I can use say the "nickel" preset and modify it for my product OR if I can technically do either, but without documentation to tell me one way or the other and no answer after nearly a month I am not sure what else to do.
    Post edited by CMKook-24601 on
  • Richard HaseltineRichard Haseltine Posts: 102,591
    edited December 1969

    I'll see what I can find out.

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