Iray presets question
CMKook-24601
Posts: 200
are the Iray preset shaders that come with Daz Studio 4.8 considered to be merchant resources? or just the iray base or none of them or?
I am asking here cause I asked support 11 days ago and haven't gotten a response. (Daz support has some of the worst response times ever!)
Comments
I don't know, but that is a good question. I've never had to wait that long for a CS response. It is usually a day or two for the canned response and then a day or two more for a real response. Maybe the email from them to you got lost. Have you tried looking at your submitted requests online to see if there was a response there? If you find the request with no response, add a comment to get their attention again. Maybe it slipped through the cracks somehow.
yes and bubkis and submitted an additional comment to try and "bump" it.
So, it took me submitting a ticket about my original ticket (15 days after the original) on this to get any reply, but rather than answer the question they told me contact a certain email address, I did this... guess what? it has been 9 days since that and still no answer! This is complete and utter bullpucky! I am trying to complete a project and their utter refusal or inability to answer what I would think is a basic question has left it at a screeching hault. This matters to me, unlike some people making stuff for Dazstudio to sell is not a hobby for extra cash, I am unemployed and it is one of very few ways I have to make money (no I don't have a store here yet I have one on renderosity)... So, it would be nice if some one who knows could give me an answer... or maybe I will just have to assume that since the original uber surface was considered a merchant resource that the iray surfaces that come with 4.8 are merchant resources as well and just move forward with my project, cause frankly I can't afford to wait any longer for a response...
Presets you create yourself would not be a problem, presets made by modifying the defaults might be - and as a merchant you cannot just assume. Who or what were you told to contact? PM me if you don't want to post an email in public.
the email I was given was pa@daz3d.com
and I don't want to assume anything, but I am not sure if I can ONLY use the Iray uber base or if I can use say the "nickel" preset and modify it for my product OR if I can technically do either, but without documentation to tell me one way or the other and no answer after nearly a month I am not sure what else to do.
I'll see what I can find out.