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Can't get any help from Support?

Blaine91555Blaine91555 Posts: 148
edited December 1969 in The Commons

I had an issue with a purchase which was charged to my PayPal twice and I never received the product, but have confirmation it was paid.

I submitted a request on the 19th and can't get a reply.

Request #195334

Please, this is about a purchase?

Comments

  • mjc1016mjc1016 Posts: 15,001
    edited December 1969

    Not anything anyone can do on the forums...have you checked the status of your ticket?

    The $1 coupon sale was seriously borked for a bunch of people, so support is probably somewhat swamped over that.

  • ChoholeChohole Posts: 33,604
    edited December 1969

    Customer services are the only ones that can help you. This is not something that can be sorted out on the forums

  • Blaine91555Blaine91555 Posts: 148
    edited December 1969

    I hoped it might get some attention here by someone who could alert the right people.

    It was about that $1 thing and I ended up charged twice and no product. That seems like a long time to me to ignore people needing help.

    Oh well, I guess it is what it is and its only $2, but still sales support should be quicker than this. :blank:

    I guess I just wait........................ 5 days is to long.

  • mjc1016mjc1016 Posts: 15,001
    edited December 1969

    Blaine91555 said:
    I hoped it might get some attention here by someone who could alert the right people.

    It was about that $1 thing and I ended up charged twice and no product. That seems like a long time to me to ignore people needing help.

    Oh well, I guess it is what it is and its only $2, but still sales support should be quicker than this. :blank:

    I guess I just wait........................ 5 days is to long.

    You do realize that it's only been 2 working days? They are closed over the weekends.

    It's still the 23rd in Utah...

  • ScavengerScavenger Posts: 2,674
    edited December 1969

    I've been waiting a bunch of days to hear back on an email issue...shurg

  • Blaine91555Blaine91555 Posts: 148
    edited December 1969

    I've never had a reason to deal with support about a purchase. It worked though and problem solved, so I'm good.

  • Serene NightSerene Night Posts: 17,680
    edited December 1969

    I'm still waiting too. usually support takes no longer than 5 business days. As difficult As is I would advise patience. I'm sure they'll get to you soon.

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