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What Happened to My Product Library?

melaniemelanie Posts: 793
in The Commons

i just went in to look at my Product Library and there's nothing in it. The page looks totally different and none of my purchased products are in there. Are they working on it and have it off-line or something? I look in it frequently, and I've never had this happen. I apologize if anyone else has already posted about this, but I didn't see another post, so I took a chance to post this.

Comments

  • arbee999arbee999 Posts: 104

    I have had that happen before, but it always turned out that I got signed out of DAZ - signed back in and all was good

    Hope you get it settled

  • Richard HaseltineRichard Haseltine Posts: 102,344

    If you mean the one on the site under your account, check by starting your browser in safe mode in case it's a plug-in and if that doesn't help please open a support ticket.

  • melaniemelanie Posts: 793

    Thanks for the comments and suggestions. I was already logged i when I looked at it a while ago when it appeared to be gone, but I just checked it a moment ago and it's now back. The page looked strangely because it had a panel on the top that said something about rewards. I've never seen that before, but it seems to be back to it's original appearance, now, and my list is back.

  • PerttiAPerttiA Posts: 10,024

    Maybe everybody is buying thousands of 3D printing licences and that's affecting how responsive the store and account pages are. At least I have noticed they are quite sluggish for the first time ever

  • barbultbarbult Posts: 24,754
    Yes, it will take 30 seconds to open a product page.
  • melaniemelanie Posts: 793

    Sometimes I have to click twice to get OUT of a product page. It traps me in there.

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