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4.8 won't open

bbbbbbbb Posts: 43
edited December 1969 in Technical Help (nuts n bolts)

Hi everyone, Daz 4.8 doesn't work on my machine. Daz tech support and I have been working at it for a week and we can't get it going. I've used Daz for years and all versions have installed and worked fine. Daz 4.8 beta and 4.8 public build install but crash while opening. We have tried DIM install, manual install, clearing application support files, uninstalling everything and reinstalling Dim and 4.8. We have uninstalled plugins. Genesis 3 looks like it has some nice improvements and I would like to use her but nothing seems to get 4.8 to work I am working on a fully loaded new mac pro. Any ideas?

Comments

  • TotteTotte Posts: 13,977
    edited December 1969

    Which MacPro, the 2013 model or the pre 2013 model?
    And can you post any crashlogs here plz, and logs from DS which often contains vital information to track down a problem.

  • bbbbbbbb Posts: 43
    edited December 1969

    Thanks for responding. I collected the crash logs but it's telling me the filetype is not allowed to be uploaded. Is there a format other than zip or the file itself that is required. I looked but didn't find any info on that.

  • TotteTotte Posts: 13,977
    edited December 1969

    Can you just post the top 50 lines from the crash log and the last 100 lines from the log.txt (S log) here in two posts I might at least get a good guess.

    Happily reading Mac OS/OSX crashlogs since 1986 ;)

  • bbbbbbbb Posts: 43
    edited December 1969

    ok, let's see if this will send

    5.png
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    3.png
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    2.png
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    1.png
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  • TotteTotte Posts: 13,977
    edited December 1969

    Just copy the text and past it, on need to use images.

  • bbbbbbbb Posts: 43
    edited December 1969

    Ok, here you go.

    Screen_Shot_2015-07-01_at_10.12_.14_AM_.png
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    Screen_Shot_2015-07-01_at_10.11_.52_AM_.png
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  • bbbbbbbb Posts: 43
    edited December 1969

    I'm sorry for being dense. These are not what you need?

  • TotteTotte Posts: 13,977
    edited December 1969

    Hello,

    the crash is in CUDA, which makes me think that you have a very old version of CUDA installed. If you d not have any CUDA installed, IRay will not use your nVidia Card, but if you have an old CUDA version (before 5), it might do bad things. CUDA is nVidia's manicure library.

    I recommend that you update to CUDA 7.0.x (latest version) Here:https://developer.nvidia.com/cuda-downloads

  • bbbbbbbb Posts: 43
    edited December 1969

    Thanks a lot. I'll give it a go. If I might ask you which to install? I see a network installer and a local installer and a tar.

    Screen_Shot_2015-07-01_at_10.23_.06_AM_.png
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  • EsemwyEsemwy Posts: 578
    edited December 1969

    The DMG and PKG supply the same software. One downloads everything up front (PKG), and the other (DMG) downloads only the parts you select during installation. You probably don't need the cuFFT patch (tar file).

  • bbbbbbbb Posts: 43
    edited December 1969

    Got it. Thanks so much for your time and assistance.

  • jestmartjestmart Posts: 4,449
    edited December 1969

    It is an ATI card, CUDA is Nvidia

  • bbbbbbbb Posts: 43
    edited December 1969

    I was wondering if ATI used cuda.

  • EsemwyEsemwy Posts: 578
    edited December 1969

    jestmart said:
    It is an ATI card, CUDA is Nvidia

    While it's possible he has an Nvidia card as well, you're almost certainly correct. Still, CUDA shouldn't crash when it fails to find the hardware.

  • bbbbbbbb Posts: 43
    edited December 1969

    I have 2 AMD FirePro D700 6144 MB cards.

  • EsemwyEsemwy Posts: 578
    edited December 1969

    bbbb said:
    I have 2 AMD FirePro D700 6144 MB cards.

    Yeah, sorry, you lose. Uninstall CUDA. With the new MacPro "trash can" the only way to get CUDA is an external Thunderbolt enclosure designed to take GPUs.

  • TotteTotte Posts: 13,977
    edited December 1969

    But if you have installed something that have installed an old CUDA driver and Iray founds that, you crash. The crash is inside a CUDA library call from Iray.

  • bbbbbbbb Posts: 43
    edited December 1969

    You guys rock. I trashed CUDA and I'm up and running.

    Thanks again,
    Doug

  • TotteTotte Posts: 13,977
    edited December 1969

    bbbb said:
    You guys rock. I trashed CUDA and I'm up and running.

    Thanks again,
    Doug

    Great to hear!

  • 3dbug3dbug Posts: 67
    edited December 1969

    I have a GTX660ti (2MB), but can't get GPU to show up as a render function (even in the most ridiculously small scenes using only a sphere with a shader applied), I think due to a possibly outdated Cuda driver (I've got 5.0, I think).

    In order to try and make this work, I am wondering:

    (1) What is the minimum version driver I need to make use of my Cudas?
    (2) Will that specific driver work on Mac OS 10.8.3?
    (3) Do I have to install a "CUDA toolkit" with that, or just a (the) new driver to make things work?
    (4) If I mistakenly install a Cuda driver not supported by my system, would my display go dark (requiring me reboot using an install CD in order to revert and reinstall the last driver that didn't make my display go blank)?

    Answers to any or all of these questions would be most appreciated!

  • TotteTotte Posts: 13,977
    edited December 1969

    marcopoloseeks01 said:
    I have a GTX660ti (2MB), but can't get GPU to show up as a render function (even in the most ridiculously small scenes using only a sphere with a shader applied), I think due to a possibly outdated Cuda driver (I've got 5.0, I think).

    In order to try and make this work, I am wondering:

    (1) What is the minimum version driver I need to make use of my Cudas?

    You need to check that on the nVidia website, I run 10.9 & 10.10 and I know nVidia is not keep on supporting older OS versions, but check their "web driver", which is the driver yip can download.

    marcopoloseeks01 said:
    I(2) Will that specific driver work on Mac OS 10.8.3?

    See above

    marcopoloseeks01 said:
    I(3) Do I have to install a "CUDA toolkit" with that, or just a (the) new driver to make things work?

    You just need the CUDA driver package.

    I(4) If I mistakenly install a Cuda driver not supported by my system, would my display go dark (requiring me reboot using an install CD in order to revert and reinstall the last driver that didn't make my display go blank)?


    CUDa is not driver, is is separated from the driver, but a too old CUDA will crash IRay.

    IAnswers to any or all of these questions would be most appreciated!

    Hope this helps

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