Need help installing new product.

I just purchased the "Dark Skin Merchant Resource" from the store, but after several attempts to download it through DIM, and several attempts to manually load the files into Daz3d Library on my computer, nothing shows up. It doesn't even appear in DazCentral.

All the other products I bought, even some at the same time, I was able to install without issue. Even some third-party products installed properly. 

Can someone tell me what is wrong? I'm getting really tired of spending money on this crap. 

I've already sent an email to customer support. At this point, I'm starting to think about getting a refund. It cannot be this hard to make darker skin tones in this software. 

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