Is DAZ representives' response normally very slow?
James
Posts: 1,099
Is DAZ representives' response normally very slow?
I submitted a question to DAZ through a form. I have a technical problem on preparing a product and have to wait for days.
The automatic response did say it takes around 2 days for a representative to answer.
But then they didn't answer my real question and transfered me from one to another.
Each person takes around 2 days to response but not answering the main issue and then they close my thread and given a status deemed solved.
I already experience this slowness twice.
Is there any PA here has a similar xperience? I'm not a PA yet.
But If they are like that, I think I'll change my mind of trying to become a PA.
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Comments
sales is very prompt.. tech is slow ... probably because the pool of tech savy people is probably smaller and perhaps more specialized.
If googling and the forums can't turn up a suggestion you probably have a "special" issue quite possiblely related to your computer/card/operating system having discovered a special place that they don't like each other.
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It takes me a week at times to get an answer to problems with a game I paid $60 for and a monthly fee and then a lot of them time it's useless. So (whether I like the delays in tech or not) I think it's normal for the world today.
Okay. I won't want raise my expectation of them.
It's better for me to stay away then.
To me the experience with heir representative are the reflection of the company value itself.
Personally, it won't be good for the future relationship.
At least I know about this at front.
In my experience for technical issues it is better to ask to the forum. The daz support is not able to handle technical questions, they're just sales men/women. The best you can get if for them to pass the issue to the internal technical department, but then everything gets lost as you experienced yourself.
It is my same experience and now I don't report techincal issues anymore to the daz support because I know it is wasted time.
Just because you may not be replied to or the change your wanted doesn't appear doesn't mean it's a waste of time. There are more thing you realize that have to be taken into consideration with change, fixes and additions. Fixes alone and cause other things to break like we have all see over many years between the store and forum alone. If they don't know the problem is there the problem won't be fixed, plain and simple. They depend on tickets to troubleshoot the problem and if everyone had that opinion you'd never see a change and nothing would be fixed.
Teaching you how to use Daz Studio to make products to sell isn't what tech support is there for, as far as I can tell.
They're there to solve technical issues with products first, and Daz Studio second, and that's pretty much it. They have their hands more than full with those two tasks.
If the forums can't help, you can always try the Daz 3D Slackers discord.
Well, teaching me how to use Daz Studio to make products to sell is not related to my techical question.
I use this forum, google and youtube for that.
And DAZ university:
https://dfury0.github.io/DazUDocs/
The people in this forum are quite helpful, especially Richard and others.
There's one technical problem, since I can't get the answer here, google, youtube, and DAZ univerisity, I go to them as the last resort.
But I can't just shake the feeling of being ignored through the way they reply.
Ok, I'll take your advice to try Daz 3D Slackers discord.
I would think that the contact dpeartment to which they moved your original ticket was the right one - Technical Suport rather than PA Support or Sales Support.
Most PAs start out by either having broad 3D skills and wanting to transfer them to Daz Studio or having a body of work in the form of freebies and so on - Daz really is not in a position to provide the groundwork for making products on a one-to-one basis, though once they have accepted your (or at least, have seen enough of your work to know they want you) they may well be willng to help plug specific gaps in your skill set (or hook you up with another PA whose skllls complement your own).
Well if I could give DAZ support an advice.
They should answer the way you answer, Informative.
You provide hints.