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Iray Alien Metal Shaders--anyone else having problems?

zander_366fce3d18zander_366fce3d18 Posts: 17
in Technical Help (nuts n bolts)

Bought. Paid for. Won't download. Shows up in DIM, but will not download. Has anyone else had this glitch, or is it just me?

Zander

Comments

  • Three WishesThree Wishes Posts: 471

    Same here. Purchased, "download failed." 

  • namffuaknamffuak Posts: 4,146

    Yeah - log says error in setting up download file. and then 'network error while downloading to file ""'; operation cancelled. The manual download works and you can drop the result into your DIM download directory to do the DIM install.

  • lcfarlcfar Posts: 88

    I am also getting this. Has anyone filed a bug report?

  • mjc1016mjc1016 Posts: 15,001

    It may take a while to straighten out...all the web folks are swamped or have passed out from overwork due to the forum switchover.    But drop a ticket...it's probably the quickest way to bring it to someone's attention.

  • Three WishesThree Wishes Posts: 471

    Yup, filed one this morning. I'm personally not in a super-rush for this, so whenever they get to it is fine with me. 

  • SickleYieldSickleYield Posts: 7,639

    I've had the same issue.

  • Three WishesThree Wishes Posts: 471

    My ticket's  still open, but my last DIM session was able to download it successfully. 

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