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Unable to finish purchase

Joaquim LopesJoaquim Lopes Posts: 46
in The Commons

I have been trying to finish a purchase and I keep getting an error (since yesterday I have tried maybe a dozen times with different CC, removed the items and added them again…). The card number and CVV2 are correct and there's money enough to pay for the items, so, what's happening?

Comments

  • frank0314frank0314 Posts: 14,254

    Check to make sure your personals, ie address and such are correct or even try re-entering them. That has been an issue in the past on the occasion.

  • Joaquim LopesJoaquim Lopes Posts: 46

    frank0314 said:

    Check to make sure your personals, ie address and such are correct or even try re-entering them. That has been an issue in the past on the occasion.

    Thanks, I'll try that but that's very strange.

  • Joaquim LopesJoaquim Lopes Posts: 46

    Nope, no way I can do this. I have removed the item multiple times, logged out and back in, choose the products again and nothing. When I remove the items I get a message that two of the items can't be removed: Soft Curls Long Hair for Genesis 9 and The Expression Collection for Victoria 9.

  • rosselianirosseliani Posts: 374

    I had the same problem a few days ago, I had to use Paypal to achieve the transaction.

  • Joaquim LopesJoaquim Lopes Posts: 46

    rosseliani said:

    I had the same problem a few days ago, I had to use Paypal to achieve the transaction.

    I give up. I have a PayPal account but I'm not going to use it. Daz has to solve this or I won't buy the products. Period.

  • Richard HaseltineRichard Haseltine Posts: 102,309

    Joaquim Lopes said:

    rosseliani said:

    I had the same problem a few days ago, I had to use Paypal to achieve the transaction.

    I give up. I have a PayPal account but I'm not going to use it. Daz has to solve this or I won't buy the products. Period.

    Have you told Daz, via a ticket? No one here has the access to check for account issues.

  • Joaquim LopesJoaquim Lopes Posts: 46

    Richard Haseltine said:

    Joaquim Lopes said:

    rosseliani said:

    I had the same problem a few days ago, I had to use Paypal to achieve the transaction.

    I give up. I have a PayPal account but I'm not going to use it. Daz has to solve this or I won't buy the products. Period.

    Have you told Daz, via a ticket? No one here has the access to check for account issues.

    I'm waiting for the answer.

  • SevrinSevrin Posts: 6,309

    The safest way to purchase with Paypal is to buy Gift Cards to load up Store Credit, and then use Store Credit for asset purchases.

  • Joaquim LopesJoaquim Lopes Posts: 46

    Sevrin said:

    The safest way to purchase with Paypal is to buy Gift Cards to load up Store Credit, and then use Store Credit for asset purchases.

    I'm going to use PayPal. Daz accepts credit cards, I have a valid credit card. They solve the problem and I buy the items, they don't solve it and I don't buy them. That's incredibly simple.

    Anyway, as I said, I'm waiting for the answer to my ticket.

  • Joaquim LopesJoaquim Lopes Posts: 46

    It's I'm not going to… When you are doing a billion things at the same time you write messed up sentences laugh

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