New Genesis, New Sales Thread: Report Issues Here "Reporting Only"

XiousDs

PerttiA said:

Charlie Judge said:

Well, at least the negative tokens seems to be a general problem with the display; but I'm not willing to take a chance and see if whether or not I actually lose the tokens when I purchase the gift card

Started doubting that my store credit wasn't going to be enough, took note of what I had in the cart, cleared the cart and bought a gift card... No problem with the tokens 

What all you getting today?  The sale is OK, but does not seem that great to me.  In order for it to be good you really have to have the 8 tokens, and even then, most of the things that I would have been interested in would have been bundles that they removed from the better discounts while leaving their components at the somewhat better discounts.

Plus noone has bothered acknowledging my ticket or issue yet with Varg bundle, so not really inclined to buy anything extra until the last issue is fixed. The sale the other day with the bonus 30% off all mad items I think was much better as it made a much bigger difference on stuff that normally was not able to be had for a very good deal.  A few weeks back we had a 85% off coupon for 3 items on almost aything you wanted that was not counted as a new release.

scorpio

How do we know which items are 'featured' I bought a new release in the last 3 days but am not seeing the $3.99 price (in the cart) for the grab bag items?

barbult

Richard Haseltine said:

barbult said:

When we bought the Sleigh Ride Bundle in December it said "Plus, for a limited time only, the Sleigh Ride Bundle includes early access to Daz Horse 3. You'll also get upgraded access to all Daz Horse 3 features once released, including morphs for different sizes and breeds, improved mane and tail, additional textures, and more!". (emphasis added).

What is "upgraded access" and where are those items for us?

Why haven't any moderators responded to any questions here in the last 11 hours?

Because we didn't have any more information to share. However, we have been told that there is still stuff in the pipeline which, as I understood the comment, will be added to the Horse 3.

Another whole month has passed and still we have not received this "stuff in the pipeline". Daz really make preorders look unattractive when things like this happen. Should we still expect to receive the additional content?

Cris Palomino

barbult said:

Richard Haseltine said:

barbult said:

When we bought the Sleigh Ride Bundle in December it said "Plus, for a limited time only, the Sleigh Ride Bundle includes early access to Daz Horse 3. You'll also get upgraded access to all Daz Horse 3 features once released, including morphs for different sizes and breeds, improved mane and tail, additional textures, and more!". (emphasis added).

What is "upgraded access" and where are those items for us?

Why haven't any moderators responded to any questions here in the last 11 hours?

Because we didn't have any more information to share. However, we have been told that there is still stuff in the pipeline which, as I understood the comment, will be added to the Horse 3.

Another whole month has passed and still we have not received this "stuff in the pipeline". Daz really make preorders look unattractive when things like this happen. Should we still expect to receive the additional content?

While we will attempt to inquire about this, it really should be handled through the ticket system. 

Cris Palomino

scorpio said:

How do we know which items are 'featured' I bought a new release in the last 3 days but am not seeing the $3.99 price (in the cart) for the grab bag items?

I only see that you need two new mad or still mad in cart for 3.99 items. I have two in my cart and the item dropped to 3.99.  

Leana

scorpio said:

How do we know which items are 'featured' I bought a new release in the last 3 days but am not seeing the $3.99 price (in the cart) for the grab bag items?

"Featured new released" should be anything that was Newly mad or Still mad in those days I think. What item did you buy and when?

Also which grab bag category is your purchase from? There are 2 today.

Leana

Cris Palomino said:

scorpio said:

How do we know which items are 'featured' I bought a new release in the last 3 days but am not seeing the $3.99 price (in the cart) for the grab bag items?

I only see that you need two new mad or still mad in cart for 3.99 items. I have two in my cart and the item dropped to 3.99.  

There are 2 "grab bag" categories today with different rules for the $3.99 price:

• the usual "bonus grab bag" where you need 1 newly/still mad in cart (for 5 items) or a qualifying purchase in the last 3 days (for 10 items)
• the "extra grab bag" where you need 2 newly/still mad items in cart

Cris Palomino

Leana said:

scorpio said:

How do we know which items are 'featured' I bought a new release in the last 3 days but am not seeing the $3.99 price (in the cart) for the grab bag items?

"Featured new released" should be anything that was Newly mad or Still mad in those days I think. What item did you buy and when?

Also which grab bag category is your purchase from? There are 2 today.

I just reread the section and see what Scorpio is saying. I don't think I qualify, so can't check. 

Leana

Cris Palomino said:

Leana said:

scorpio said:

How do we know which items are 'featured' I bought a new release in the last 3 days but am not seeing the $3.99 price (in the cart) for the grab bag items?

"Featured new released" should be anything that was Newly mad or Still mad in those days I think. What item did you buy and when?

Also which grab bag category is your purchase from? There are 2 today.

I just reread the section and see what Scorpio is saying. I don't think I qualify, so can't check. 

It works for me, at least. I purchased 2 still mad items yesterday and see the $3.99 price on items from the "bonus grab bag" category.

Cris Palomino

Leana said:

Cris Palomino said:

Leana said:

scorpio said:

How do we know which items are 'featured' I bought a new release in the last 3 days but am not seeing the $3.99 price (in the cart) for the grab bag items?

"Featured new released" should be anything that was Newly mad or Still mad in those days I think. What item did you buy and when?

Also which grab bag category is your purchase from? There are 2 today.

I just reread the section and see what Scorpio is saying. I don't think I qualify, so can't check. 

It works for me, at least. I purchased 2 still mad items yesterday and see the $3.99 price on items from the "bonus grab bag" category.

 

doubledeviant

"All Still Mad Releases are back!"

That's good, but did they miss a day? These items have the standard new release discount instead of the Still Mad discount:

https://www.daz3d.com/pd-batik-iray-shaders

https://www.daz3d.com/classic-rock-poses-for-genesis-9-8-and-3

https://www.daz3d.com/kayla-high-heels-for-genesis-9-8-and-81

https://www.daz3d.com/unbreakable-bond-horse-riding-poses-for-genesis-9-and-daz-horse-3

https://www.daz3d.com/cgi-hudson-hd-for-genesis-9

https://www.daz3d.com/cocktail-girl-outfit-set-for-genesis-9-81-and-8

https://www.daz3d.com/dt-giana-for-genesis-8-female

https://www.daz3d.com/massive-morphs-for-genesis-9

Looking at their position on the new release list, I think they're all from the same day, and the releases on either side of them have the Still Mad discount.

frank0314

It's been reported to verify 

doubledeviant

frank0314 said:

It's been reported to verify 

Thanks - couple of those interest me, and Still Mad status factors into most of the deals today.

Timotheus

doubledeviant said:

frank0314 said:

It's been reported to verify 

Thanks - couple of those interest me, and Still Mad status factors into most of the deals today.

 And this one interests me, but is also showing only the standard 30%....

https://www.daz3d.com/cc-character-kit-captivating-claws-for-genesis-9

 

Timotheus

Minor thing, but gift card discount isn't being displayed correctly. It's 10% off and then an extra 5% off with purchase, which is not actually 15% off. But it displays as such in the cart....

Either the price should be $150.00, or the discount should be 14.5%. I know, rounding and all that, but it's still a bit misleading and potentially not compliant. Should show the actual percentage at least to one decimal. Again, not a big deal, but still an opportunity for improvement.

 

scorpio

Leana said:

Cris Palomino said:

Leana said:

scorpio said:

How do we know which items are 'featured' I bought a new release in the last 3 days but am not seeing the $3.99 price (in the cart) for the grab bag items?

"Featured new released" should be anything that was Newly mad or Still mad in those days I think. What item did you buy and when?

Also which grab bag category is your purchase from? There are 2 today.

I just reread the section and see what Scorpio is saying. I don't think I qualify, so can't check. 

It works for me, at least. I purchased 2 still mad items yesterday and see the $3.99 price on items from the "bonus grab bag" category.

I'm glad it worked for you it doesn't for me. 

XiousDs

Moderators.  Do you know if the daz support system is slammed because it has been another day without hearing from support at all.  I even asked if the ticket has at least been assigned to someone yesterday, and have not seen an acknowledgement to that.  Just trying to find out how long should I expect to pass before I get a response to something that I already well defined, so this should be a very easy ticket to process.  The only thing I can think of is either they are swamped with tickets or some how my ticket has not been picked up.

Richard Haseltine

XiousDs said:

Moderators.  Do you know if the daz support system is slammed because it has been another day without hearing from support at all.  I even asked if the ticket has at least been assigned to someone yesterday, and have not seen an acknowledgement to that.  Just trying to find out how long should I expect to pass before I get a response to something that I already well defined, so this should be a very easy ticket to process.  The only thing I can think of is either they are swamped with tickets or some how my ticket has not been picked up.

I would imagien theya re pretty busy, and I suspect thata dding a comment might well move the ticket to the head of the queue (and that they start from the tail, the oldest posts).

mrpenguin76

Just bought a Gift Card and I did indeed lose 2 tokens....

barbult

Richard Haseltine said:

XiousDs said:

Moderators.  Do you know if the daz support system is slammed because it has been another day without hearing from support at all.  I even asked if the ticket has at least been assigned to someone yesterday, and have not seen an acknowledgement to that.  Just trying to find out how long should I expect to pass before I get a response to something that I already well defined, so this should be a very easy ticket to process.  The only thing I can think of is either they are swamped with tickets or some how my ticket has not been picked up.

I would imagien theya re pretty busy, and I suspect thata dding a comment might well move the ticket to the head of the queue (and that they start from the tail, the oldest posts).

That's a crummy system. If a user discovers additional significant information related to their issue and adds that to the ticket, the ticket response is further delayed????

XiousDs

barbult said:

Richard Haseltine said:

XiousDs said:

Moderators.  Do you know if the daz support system is slammed because it has been another day without hearing from support at all.  I even asked if the ticket has at least been assigned to someone yesterday, and have not seen an acknowledgement to that.  Just trying to find out how long should I expect to pass before I get a response to something that I already well defined, so this should be a very easy ticket to process.  The only thing I can think of is either they are swamped with tickets or some how my ticket has not been picked up.

I would imagien theya re pretty busy, and I suspect thata dding a comment might well move the ticket to the head of the queue (and that they start from the tail, the oldest posts).

That's a crummy system. If a user discovers additional significant information related to their issue and adds that to the ticket, the ticket response is further delayed????

I did tech support and help desk for years.  Users updating their tickets with useful information or requesting updates on tickets, tended to increase the tickets priority within its own urgency/criticality grouping since, users activing trying to help in the resolution of their issue help close tickets sooner, then folks who put in a ticket and then you can't get a hold of.  And the goal is to properly complete tickets as quickly as possible. 

Guess I will just wait longer.

frank0314

XiousDs said:

barbult said:

Richard Haseltine said:

XiousDs said:

Moderators.  Do you know if the daz support system is slammed because it has been another day without hearing from support at all.  I even asked if the ticket has at least been assigned to someone yesterday, and have not seen an acknowledgement to that.  Just trying to find out how long should I expect to pass before I get a response to something that I already well defined, so this should be a very easy ticket to process.  The only thing I can think of is either they are swamped with tickets or some how my ticket has not been picked up.

I would imagien theya re pretty busy, and I suspect thata dding a comment might well move the ticket to the head of the queue (and that they start from the tail, the oldest posts).

That's a crummy system. If a user discovers additional significant information related to their issue and adds that to the ticket, the ticket response is further delayed????

I did tech support and help desk for years.  Users updating their tickets with useful information or requesting updates on tickets, tended to increase the tickets priority within its own urgency/criticality grouping since, users activing trying to help in the resolution of their issue help close tickets sooner, then folks who put in a ticket and then you can't get a hold of.  And the goal is to properly complete tickets as quickly as possible. 

Guess I will just wait longer.

In normal situations, it is a 24-48 hours turnaround at most. In most cases, it's within 24 hours. ATM they could be swamped because of it being March Madness. They usually are swamped during these big annual sales.

Richard Haseltine

mrpenguin76 said:

Just bought a Gift Card and I did indeed lose 2 tokens....

Thanks, passed this on.

Richard Haseltine

Richard Haseltine said:

mrpenguin76 said:

Just bought a Gift Card and I did indeed lose 2 tokens....

Thanks, passed this on.

Are you sure that wasn't an order with other, non-Gift Card elements on which you did use two of your Tokens for an extra 10% discount?

mrpenguin76

Richard Haseltine said:

Richard Haseltine said:

mrpenguin76 said:

Just bought a Gift Card and I did indeed lose 2 tokens....

Thanks, passed this on.

Are you sure that wasn't an order with other, non-Gift Card elements on which you did use two of your Tokens for an extra 10% discount?

There was a Daz + Item with it, i ignored the tokens completely and didn't realise that it had applied them (support pointed this out). However I bought another gift card, with another Daz+ item with it, and this time dialed the tokens to 0 on each screen, proceeded with the purchase, and lost another 8 tokens!!!... These tokens don't auto apply when doing a regualr purchase so why are they applying automatically when getting a gift card?

frank0314

We will inquire about it again

PerttiA

The cart remembers the token usage from previous cart, if one used tokens on the previous cart, it defaults to using them on the next one as well, even if the cart has just free items or a gift card.

One must make sure that the button in the token interface does not say "Applied" if one isn't going to use any tokens. If the button does say "Applied", then use the minus sign to reduce the number of tokens down to zero and press the green button "Apply to Cart"

generalgameplaying

Which interactive licenses are supposed to be "50% off"?

I put some 10$-ones in the cart, and they're at 40%, which seems to be the effect by using 8 tokens...

Haven't found any 35$/50$ ones that are 50% to start with, yet...

Charlie Judge

generalgameplaying said:

Which interactive licenses are supposed to be "50% off"?

I put some 10$-ones in the cart, and they're at 40%, which seems to be the effect by using 8 tokens...

Haven't found any 35$/50$ ones that are 50% to start with, yet... 

Alsio what about printing licenses? I can't find any that are 50% off. 

Timotheus

"All Still Mad Releases are back!"

"40% OFF Still Mad Releases"....

Unfortunately, all "Still Mad" releases are not back. For example, Captivating Claws for Genesis 9 (https://www.daz3d.com/cc-character-kit-captivating-claws-for-genesis-9) is missing from the list and only shows the 30% new release discount. Any chance of this getting fixed before the sale ends?